The customer refused the package at a USPS facility two weeks ago. We have reached out to the customer and tell her that once we receive the package, a refund will be an issue immediately; however, t...
No content to show
User Activity
10-12-2020
I am aware of that but based on your suggestion (asking them to close the case manually and refund the full amount), having signature confirmation seems worthless. From a business perspective, if every customer that purchased a high-value good from m...
10-12-2020
I understand. But the customer insisted that he has never received any items from us, and he didn't sign anything. He wants a refund because he never received the item. I don't understand why he wouldn't reach out to us first before he files a disput...
10-12-2020
The original package w/ signature confirmation was sent to the address it was intended for. I asked the customer if he has an alternative address that he can receive the package, I mean, I was thinking that if your package can be stolen from the addr...
10-12-2020
Hello all,I just received this chargeback from one of the customers, it's one of the high-value item (over $200) on our store. We use the USPS Priority Package with signature confirmation. I reached out to the customer and explained the situation, su...
Hello, recently I have encountered a customer who is not happy with his purchase. We are selling PPE and we have a strict no return policy. Two months after purchase the customer emailed us with a photo of a broken mask strap and wanted a full refund...