Being able to do an exchange on online orders is very important to us.   We cannot do the exchange on the POS app, as Shopify suggests, because the tax rate may be different and we are not able to add any additional shipping charges on an exchange in...

The Financial summary report has a descrepancy between the Total Sales and the detailed Total sales.   This issue happened before a few months ago.    Can you confirm that this error will be fixed. Thanks,Peter Egli

Hello Jason,The issue seems to have been fixed. We had also noticed that theoption to select "Customer eligibility" when creating a new discount was notshowing up on Saturday. However, this morning we see that everything seemsto be back to normal.Tha...

We noticed that our discount feature is not working.    We had created a couple of discount types - and none of them work now.     We have discounts that are for specific people (ie: staff) and we have them in our list as qualified to receive the dis...

When a customer comes in our store to return an item that was a gift, we usually refund it to a gift card which they can use later.  However, Shopify automatically sends an email notification to the original purchaser - causing some confusion why she...