Ditto, I have to enter all my info into a work doc invoice (that I created) to send to my customers who are required to get a PO before they can pay. 

After my original post below I finally got a hold of the tax department at Shopify and they were able to explain all of this order by order in a way that made sense. Here’s some of the info I got that helped me understand how this works. I had either...

I was having the exact same problem and I finally got through to Shopify accounting department they explained every single order that I had a question about and every one of them made sense. I’d either not selected physical item for delivery or just ...

I've been chatting with support and they haven't given me an exact answer yet, just keep explaining how the system figures tax. Question; do you know if this sale is to a town/city that shares a zip with another town city and those two have different...

Same issue here, I've been chatting with support and they haven't given me an exact answer yet, just keep explaining how the system figures tax. Question; do you know if this sale is to a town/city that shares a zip with another town city and those t...

Same issue here. Just happened today on a order placed 30m ago. Customer billing address is Arkansas (my nexas) so it should’ve charged tax but it refunded it.  I would attach a pic but it says jpeg not supported : /

Im in arkansas and have the same issue randomly. Mostly on manually created orders. And I always select “shipping required”.  

Same here. Can’t figure it out. 

Wow, you just saved me a monthly subscription to an app. This worked perfectly. I now have a "special instruction/customization" box on select items. Thanks!!!!!