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No problem! The webhook delivery metrics are currently only available through the partners dashboard. I'll put in a feature request for your use case, but I can't guarantee a timeline for that. For now, we can troubleshoot without it.Does the receivi...
Hi Viico,I'm a developer on the webhooks team.Webhook duplicates are possible, but should be rare. Duplicates are usually a result of failures in the receiving app causing retries, but there are occasional infrastructural causes of duplicates on our ...
The Admin API has supports updating existing webhook subscriptions. You can use the REST Webhooks PUT endpoint, or the the GraphQL webhookSubscriptionUpdate mutation to achieve this.
Hi @robfx,
If this email only refers to webhooks created by the merchant, and there are no webhooks set in the admin, then can we assume that the problematic webhook was deleted?
Yes, I think that's a safe assumption. It's possible that another aut...
This email refers to webhooks created by the merchant through the shop admin. Webhooks created by apps that you've installed on your shop are already using SSL and you don't need to worry about them.To find the problematic webhooks, navigate to Setti...
10-25-2021
Hello!The partners dashboard has a webhooks delivery page that contains more details about failed webhook deliveries. It should contain information that you can use to debug the failed deliveries. You can read more about it here.
The bugfix should now be fully deployed. I'm fairly confident that it works, but please let me know if you are still missing webhooks. Thanks again for your detailed description-- it made tracking down and fixing the bug possible!
Hi Dan,I'm a developer on Shopify's webhooks team. Thanks for reaching out, and for your very clear description of the problem. This is an edge case between a couple of features that we hadn't considered-- I'll ticket it right away and see what we ca...
With respect to the method of subscription creation affecting how webhooks trigger, you both are correct: There is no relation between the two. An `orders/paid` subscription will fire under the same conditions as any other `orders/paid` subscription....
11-23-2020
Hello!Currently, Shopify can only send webhooks using the topics defined in the REST and GraphQL API docs. If those topics don't send the payload you need, you might try creating an endpoint on your own server that receives a Shopify webhook, reforma...
11-17-2020
A 204 is fine-- the webhook delivery service will treat any 200-level response as a success.I would like to investigate this further to see what the problem is. Would you mind sharing the destination URL or shop_id? You can post it in this thread or ...
11-17-2020
In general, webhook subscriptions should only be automatically deleted after an individual webhook delivery fails 20 times over a 48 hour period. You should receive two emails during that process: A warning email when repeated failures are detected o...
10-08-2020
Hello!We've had reports of missing `line_items` in a small number of `orders/create` webhooks starting in late September. We thought that we had isolated and fixed the bug as of September 29th. If the bad hooks are on or before September 29th, then y...
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