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User Activity
10-17-2022
I am sorry, but this doesn't seem to make sense at all, nor does it provide any type of solution. As you can see from the 400+ comments, many people are in need of this feature and we would like to be able to consolidate and organize customers. Thi...
01-28-2022
@AllieRae Exactly.
01-27-2022
Thank you. That is very different that the message left by the Shopify rep (Shay) on this thread a few days ago. She basically said it was not important enough for them to focus on and that there was no one currently working on it. I am hoping you ...
01-27-2022
@Shay While we appreciate you letting us know that this is low on the importance pole, and being honest that there is not a solution coming anytime soon, this is very frustrating. As time continues to go by, Shopify users are all losing money and ma...
01-19-2022
Hello! Is there any update on the progress of this important feature? Our database continues to grow and become an absolute mess when people do multiple orders or key in the wrong letter or number. Please say someone has a solution coming soon. T...
09-24-2021
Agree. It is really something that should be a basic function. Even if we had to do it manually, I wouldn’t mind.
09-24-2021
Not a word unfortunately.
09-24-2021
Oh wow. That is horrible. I don’t understand why it isn’t a basic feature.
07-29-2021
Hello! I would like to see if there has been any progress on Shopify's end to fix this issue that so many business face with customers. Other than a "work around" is there any way that we can merge customer accounts, so we can properly collect cust...
07-29-2021
There has been no progress at all, or at least no communication from Shopify. It is obviously a major issue for the businesses, but Shopify has not addressed or made this a priority. Very disappointing as a business owner trying to grow our online ...
06-23-2021
We have faced the same issue, and it has negatively effected our communication with our customers and ability to see who our top customers are.
04-25-2021
100% agree and have the same issues you have. It makes it very hard to track our loyal customers and their true spending habits.
04-25-2021
We run into the same issue with our customers and tracking them. The worst, is if they make an error in their email address, we are not able to change it, because it says the correct email address already exists and doesn't link them. It seems like...
04-13-2021
Please update us if you find something better. I agree, this should be a basic function for customer management, and Shopify doesn't seem to have it as a priority. This will ultimately be a deal breaker for us, as we grow and need to manage our dat...
02-27-2021
We run into the same issue, so it keeps the accounts separated. Sometimes they just make an error like putting “.con” instead of “.com” and then there is nothing you can do. Definitely a basic function that Shopify needs to address and create.