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Did you get this resolved I am having the same issue in 2020 and missing business.
YED I DID THE LIVE CHAT ITS A WASTE OF YOU TIME. THEY ARE NO HELP.
The same thing happened to me 1 week ago and I have yet to hear from customer service they said it would take up to 72 hours and I have heard nothing.
The same thing happened to me, I lost all of the work I paid someone to do. They are tell me up to 72 hours & it has now exceeded 72 hours. 
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