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Were you able to figure out the template issue and print the labels from Stocky? 
Here is the response I received from Shopify. Basically they have mislead us to believe that this is a functionality that they have, which they actually don't.  Antoinette again from Retail Support. Thank you for the update.We appreciate that you rea...
Having the same problem. It seems the software that comes with the Dymo printer is not the same software as in the instructions on Help. It is very frustrating. 
Thank you for this! It definitely helped me. 
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