Katy
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‎03-14-2024 01:51 PM
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Hi All,  I hope you are keeping well. I would like to apologize here for the lack of response on this thread. This account is no longer regularly monitored and I have updated my signature to reflect this.  Having a look into this, it does appear to b...
Hey, @wpbdante1 ! Thanks for joining in here and apologies for the delay in getting back to you! I'd love to help guide you where I can. Could you please share a link to your store and clarify if you are experiencing the same difficulty?  If so, have...
Thank you for your reply, @Tsunamiwave  and for sharing your thoughts and feedback.   I am sorry to hear that you feel this way about your interactions with our support team. We do pride ourselves on being very merchant focussed and I am sorry to hea...
Hey, @discky !   Katy here from Shopify. I hope all is well with you!   To echo @leinaD here it would be best to check on this specific to your theme. You may like to have a chat with your theme developer about this directly.    There are however alt...
Hey, @Tsunamiwave !   Katy here from Shopify. Thanks for reaching out, and welcome to our Community.   I can indeed understand your situation and apologies for any confusion thus far from chatting with our team. To give some more context, ultimately ...
Hi, @OIZYS !   Katy here from Shopify. I hope all is well with you and sorry to hear that you are having trouble with your domain.   I do see what you mean here:     I have checked on your domain records and can see that this does not appear to be p...
Hey, @Simone-Mangano !   Thanks so much for your reply!   My apologies, Simone. I think I had misunderstood what you are looking to do/offer. I had understood that you would like to set a rule for your customers to purchase more than one additional i...
Hi, @Simone-Mangano !   Thanks so much for joining in here and I am glad to hear that you have found the above information helpful.   Regarding your own follow-up question, do you have an example that you can share with me? From what I understand -  ...
Apologies for the delay in getting back to you, @NF1 and thanks for the added clarification on this for me.   In this case, you could utilize the Enhanced Ecommerce section within Google analytics. This allows you to view 'Product performance reports...
Hey, @NF1 !   Katy here from Shopify. I hope all is well with you.   Great question! This information would be part of the Behavior reports which are available on the Basic or higher. We have some more info on this here.    You can find this informat...
Hi, @Lauren_brodauf0 !    Katy here from Shopify. I hope all is well with you.   I am not sure if you have resolved this as of yet, but hopefully I can help to point you in the right direction! Is this what you are looking to achieve below? For examp...
Hi All,   Apologies for the delayed response here and thank you all for posting.     This  transition to use Google's WebP image format has been made in order to optimize performance. WebP is a modern image format that provides superior compression f...
Hi, @Jump !   Katy here from Shopify. I hope all is well with you.   As @Developer-G  indeed mentions, this will require some editing to your theme's code.   Usually we don't recommend this set up for your slideshow as it can, at times take away from...
Ah that is interesting, @sologlory.  Great digging there, and thanks for sharing.    I suggest to touch base with the app developer regarding this, if you have not done so as of yet. Though I hope that working with a different browser helps in the me...
Hi, @sologlory !   Katy here from Shopify. I hope you are well and thanks for reaching out.   That is a little strange. We have not had any other reports of this. Would you be able to share a screenshot of what you can see? For example, any error mes...
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