Hi Guys - I am receiving app billing notifications to my website customer support address rather than my Shopify account email address. For example, the emails like: "Recurring charge app...
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Hi Brian - Thanks for the reply.  I'm not sure if this is the same issue.  I checked that customer's payment method and nothing is missing except the phone number (which I don't think matters). Also, when you view the order in Shopify, it's missing e...
In Stripe, if I look up that customer's payment method, it shows all of the address fields completed properly including the country.
When I look in Stripe at the API response, it always includes everything EXCEPT the country code is missing as it always shows NULL for the orders we are having issues with.  Here's an example - I've changed the actual data for privacy purposes."bill...
Yes, that's exactly what we did - migrated from Recharge to Ordergroove!  So is the error stemming from a lack of a valid billing address currently in Stripe or a lack of a billing address currently in Shopify? I'm a bit confused why it would be cons...
Thanks again for the info.  It looks like all of the unfulfilled orders have the billing address completely empty in Shopify (see screenshot example).  Shouldn't the billing addresses be automatically grabbed from Stripe via the Shopify's API connect...
Thank you for the reply!  Where would I check the integration settings?  I have stripe enabled in the payments section.
Hi Everyone, We are having an issue where our 3PL isn’t receiving some of the orders.  We believe it’s because the billing country code isn’t being passed back with an API response.  We use Stripe a gateway for our subscriptions. When I go to the ord...
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