Moira,  It's already set to automatically capture payments. I've had thousands of orders over the past couple of years and this issue only emerged this week, specifically with two orders. So it's a new situation for me. Thanks. 

I have two orders from earlier this week which are still marked as 'Authorized' but did not pay out like normal after I fulfilled them. Both of them are via Facebook Shop. This has not happened before with any other orders, and I do not see any way y...

Hi, I don't know if you ever figured this out but I just got mine working again. I had to disable Shop Pay and go back to using Shopify as my default payment method. It worked instantly. 

Thank you @Adarsh2030. I'll try that.  

I have a popular IG account I run right now which is connected to my Shopify store. I'm considering starting a second account that focuses on closely-related content in a slightly different niche. I'd like to drive traffic from both accounts to the s...

I've been having the exact same problem for almost the exact same amount of time, with the same (useless) responses from Facebook tech support. Please update if you get a response or solution from them, and I'll do the same. It's really hindering my ...

Hello, I've attached a screenshot from my home page below. These sales aren't coming from Facebook, Instagram, or the site itself as far as I can tell. What then are the origins of these sales? I don't see any other information, but it's a significan...