Hi, there! Karlie here from the Shopify Guru Team! Feel free to reply with your shop URL so Forums users can check out your website and offer you some feedback.    ... View more

Hi, there!   Karlie here from the Shopify Guru Team! I've gone ahead and checked out your website for you. I'm happy to offer you some advice that you will hopefully find beneficial for your business. The first aspect of your storefront that would require some focus is customization and personality. Customers want to know what sets your brand apart from other merchants who sell similar products. You want to really strengthen your homepage and build your brand. There are a few different blog resources that can help you along the way of adding some more personality to your storefront, be sure to check out our blogs on brand identity like;  How to Add Brand Personality To Your Store (Without Changing Your Theme) How to Start Your Own Brand From Scratch in 7 Steps How to DIY a Stunning Visual Brand for All Your Online Platforms (No Photoshop Required)   After looking into personalizing your brand's identity, you can look into incorporating some customer activity. Adding some more human interaction on your storefront can help build the trust between you and your customers. It can also persuade first time visitors of your website to make a purchase. Product reviews are a good start, I see that you've already added those to your product pages. It could be beneficial for your brand to include more social media elements to your storefront, like a social media feed or more social media icons. Adding more social media elements will allow your customers to interact with your brand, share products and brand information with their friends and have the ability to discuss products to a larger crowd. Social media can be a major marketing tool. If you're looking to add a social media feed to your homepage, be sure to check out the apps; Flow‑Flow Social Feed App, Better Social Media Images or one of these options.   You can add more personality to your website with a detailed 'About Us' page. Again, this type of change would just strengthen customer to merchant trust and allow your customers to relate to you or understand your brand. We have a really thorough blog article that you can use to help you change up your 'About Us' page, here. Your website has a really great layout, your pages are easy to navigate through, your product images are easy to see, but your product descriptions could use a little focus. I find your product descriptions to be a little cut and paste, it would be nice to see some personality and to understand why (as the consumer) I should buy that product. You can also consider reducing some of the content of your product descriptions - you don't need to include every detail about the product. A good tip would be to double check your product descriptions for grammatical errors and typos as well.  One of the first aspects of your website that customers see is your slideshow. Your slideshow image seems to be a bit skewed and stretched across the page. You may want to look into using a larger image or an image that is going to cover the slideshow feature of your theme.    I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   ... View more

Hey, Teddy!   Karlie here from the Shopify Guru Team! I'm sorry to hear that you're having some difficulty with your shop. Can you let me know if you're still experiencing the same issue as before? What is your shop URL? I'm happy to take a look for you.  Looking forward to hearing back from you!  ... View more

Hey, Hannah!   Karlie here from the Shopify Guru Team! So, when setting up shipping rates within the Shopify Admin you would have the options of using carrier calculated rates or manual shipping rates which can be calculated by weight or price. However, if you're looking for a way to set specific shipping rates per product then you would want to look into using an app that would allow you to customize your shipping rates for those products that you're dropshipping. There are a few apps that I have in mind that could work for the shipping plan that you have. These apps would allow you to customize shipping rates per product. Be sure to check out; Better Shipping, Advanced Shipping Rules and Bespoke Shipping.      I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   ... View more

Hi, again!  Thank you for replying with your shop URL. I've gone ahead and done some navigating through your website and I would be happy to offer you some feedback. I would like to first let you know that your website looks fantastic already! Awesome job! You have a clear brand direction and message, your logo is beautiful and stands out, the colour scheme works very well with your brand direction and you have some really great graphics throughout your website. However, there are some elements that I think could use a little focus.  When scrolling down your homepage I've noticed that there are quite a few graphics, products features, and text. To prevent your customers from feeling overwhelmed, I would recommend removing some of the different aspects you have displayed. For example, you have a lot of products displayed on your homepage. Since you already have your products categorized into collection or catalog pages, it’s only necessary to feature one set of products on your homepage. You could think about removing either 'Top Sellers' or 'New Arrivals' products from your homepage. Making this change could help strengthen your brand message as well. Towards the bottom of your homepage, your “Did you know: 38% of most standard brought Easter Eggs is chocolate? 62% is packaging going straight to landfills….” reads a little bit confusing. I would recommend changing how this message is phrased to make it clearer for your customers. A suggestion would be to change the slide text to, “Did you know that 38% of most standard bought Easter Eggs are chocolate with 62% of their packaging going straight to landfills?” As I scroll back up to navigate through your collection pages, I did notice that when I hover my curser over ‘Products’ you have all of your collections show up with images. This type of feature can look too busy and can overwhelm customers. If you decide to keep this feature what I would suggest doing is narrowing down your catalog pages. Having as many products as you do is fine because you do have a niche, which is re-usable sustainable products - so what you could do is simply re-arrange how your products are being categorized. I would suggest combining some of your catalog pages, like Bath, Kitchen, Straws, Pegs and Razors into a combined ‘Home’ catalog. Then, to clean this feature up a bit more, I would suggest having the same image formatting for each catalog thumbnail. It’s best to go with the same size of image, the same resolution to avoid blurry pictures, the same format (square or rectangle) and have the products shown on the same background - I would recommend a solid white, grey or black background.   Don't hesitate to get back to me here if you have any questions!  ... View more

Hey, there! I’ve moved your thread into the Feedback on my Store discussion board to help you get feedback from more community members.  ... View more

Hello, there!   Karlie here from the Shopify Guru Team! I would be happy to check out your website and offer up some tips and feedback - if you're interested, be sure to post your shop URL in a reply here. In the meantime I thought I would offer you some tips and resources to help you out with conversion and finding the culprit yourself.  What I would first recommend doing is running a test order or two on your storefront. This would allow you to go through the checkout yourself to see if you find any snags in the checkout process. There are three ways of running a test order on your website, check out our guide here for step by step instructions about how to use Shopify's Bogus Gateway to simulate a transaction, how to use a real payment gateway to do a test order and then refund and how to use Shopify Payments (if you're using that as a gateway) to test your configuration. You can also go through some of your orders from within your Shopify Admin to look at conversion details to see if you can piece together what could be causing your customers from not going through with their order. Conversion tracking is available from your Shopify Admin and would allow you to check your customer's total number of orders from your store, see your customer's total visits to your store in the last 30 days, check out the origin of your customer's first visit to your store, see the number of days between the first visit and the most recent visit and check out an overview of customer activity, including visits between the first and most recent visit. You can read more about how to find conversion tracking details from your Shopify Admin in our handy help doc.    If you've run through these methods before, then you may be more interested in trying out conversion rate optimization. Conversion rate optimization is basically finding a way for your customers to take action on your storefront and go through with their orders. I have a few resources that I thought could be helpful when looking into conversion rate optimization with your storefront. Be sure to check out these resources for some more info: The Beginner's Guide to Conversion Rate Optimization Product Page Tune-Up: 9 Timeless Ways to Increase Conversions 4 Checkout Conversion Killers That Drive Your Buyers Away   I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   ... View more

Hello, Sylvia!   Karlie here from the Shopify Guru Team! I'm sorry to hear about the issues you've been faced with your credit card. If you're not able to pay for your plan right now, then you store will close. Not to worry though, Shopify keeps store data for about 30 days - so once you get your new credit card, you can log into your shop within 30 days to start using your store again! We don't recommend you to use someone else's credit card for your payments unless the person is part of your shop as a staff member and they're completely aware that they are paying for your plan. When a shop is closed and you want to start using the account again - you would be required to log into the store and add credit card details to pay for your monthly plan. You should expect similar behaviour when you log back into your store after receiving your new credit card.    I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   ... View more

Hey, there! Karlie here from the Shopify Guru Team! I've taken a look at your Forum post and I've done some research for you. There are a few apps in the Shopify App Store that you can use to dropship products from Amazon. These apps also seem to have a fulfillment features to allow for a more seamless fulfillment through the app settings.    Be sure to check out the apps;  Linksis ‑ Amazon Importer AmaZone DropShipper + Walmart Importify ‑ Easy Dropshipping Dropshipmate ‑ Dropshipping If dropshipping isn't what you're referring to, then you might want to look into Fulfillment by Amazon with Shopify. Fulfillment by Amazon can be used to store your inventory at and fulfill your orders from an Amazon.com fulfillment center within Shopify. You can read all about Fulfillment by Amazon with Shopify and how you can use that feature within your Shopify Admin by checking out our handy guide, here. If this is the route you're considering, then you can be sure to also check out the options in the Shopify App Store for some app suggestions.  I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   ... View more

Hey, Tara! Karlie here from the Shopify Guru Team! I've taken a read through your post and I have a few suggestions that might work for you as a workaround. I'm not seeing any solution that is readily available that could provide your business with the type of payment functionality you're looking for - but you may have some luck contacting a developer or a Shopify Expert. Shopify Experts are developers, designers, photographers and marketers that you can contact and hire to help you with different aspects of your storefront.    There are a few different options that you might be able to customize to get the functionality you're looking for. The first option I would recommend looking into is draft orders. You can actually create a draft order from within your Shopify Admin that would allow you to create an order for your customer, you could then email the customer the invoice at your own leisure and have them pay through your Shopify checkout. You can read all about creating draft orders from within your own Shopify Admin, here! There are also a few different apps in the Shopify App Store that you could use to create your own invoices. Be sure to check out the apps; Sufio: Beautiful Invoices, Easy Invoice+, Invoice Hero and Invoicify.    You could use an app that would allow you to have a 'layaway' type of payment method for your customers. These apps would allow you to customize the way your customers pay for your product. Feel free to check out PUT IT ON LAY-BUY and Pay What You Want from the Shopify App Store.    Another option would be to use a subscription based app or an app that would provide you with a custom payment plan for your customers. I have a few of these in mind that I think would be worth taking a look at: Split- Partial Payments, Partial.ly Payment Plan, Recurring Payments & Orders, Bold Subscriptions and Subscriptions by ReCharge.  I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   ... View more

Hi, there! Karlie here from the Shopify Guru Team! I've taken a walk through your storefront and I believe I have a few tips and suggestions to share with you that should help you attract more customers and make your website the best it can be for your business.  The first aspect of your website that really stands out to me is your logo. My first thought of the logo was that the text wasn't really legible and I found that the black box around the logo seemed a little unprofessional looking and was too much of a contrast between the rest of your storefront. I would recommend removing the black box from around your logo, making your text larger and easier to read. The “Fashionz Shop” portion of your logo could be in black font to stand out as well. To build your brand more, you could look into including your logo on multiple pages of your storefront - this just helps the customer know who they're buying from.  Your product photography should be a lot more consistent to strengthen the look and feel of your brand. What you’ll want to focus on is having all images follow the same guidelines: photographs should be taken on a solid background white, grey or black your images follow the same genre and look make sure all of your images are either product shots or model shots if you're going to have a mix of both, make sure all product images have the same quantity  keep your images at the same resolution you want a high enough resolution to avoid blurry product photos or pixelation all of your images should be the same size and the same format square or rectangle After scrolling through your storefront I can see that there are some typos hidden in product titles. Make sure to go through your website to double check on any typos or spelling mistakes. Editing helps perfect the look of your website.  I would like to see your brand clearly define your product niche. I can see that you’re focused on apparel and accessories, but I would narrow that down some more. Try offering fewer accessories or narrowing down the type of apparel you sell. This will give your customers a clear view of what your brand is all about, it also prevents the customer from feeling overwhelmed by the amount of content and product on your storefront. The Niche Products: How to Find Profitable, In-Demand Products to Sell blog post will give you some really great advice when it comes to narrowing down a product list and choosing a product that will be profitable.   There are two “Links” category columns in your footer menu. You can narrow this down or even split the amount of links in either column. For example, you can have the ‘Search,’ ‘Shipping Policy,’ ‘Refund Policy,’ ‘Privacy Policy,’ and ‘Terms of Use’ in one column in your footer. The other column could have; ‘About Us,’ ‘Contact Us,’ and ‘Subscribe.’ Doing this would just keep your website organized and make for easier navigation for your customers.   After looking through your footer links I can see that your ‘About Us’ page is quite short and blunt. An 'About Us' page can really help build customer to merchant trust, it helps the customer relate to you and understand what your brand is. Take a read through, The Untapped Potential of About Us Pages (And How to Write Your Own) for some really great tips and advice. I would like to see your homepage really stand out. This not only makes your homepage more memorable, but it would also help set your website apart from other’s who are selling similar items. You want to personalize your website and build your brand. Check out our blog article, Homepage Design 101: What to Include on the Front Page of Your Website for an in-depth look at how you can customize your homepage and what aspects you should be focusing on.     I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   ... View more

Hey, again! Karlie here! I can see that you've implemented some of the changes that I recommended. It looks like you're headed in the right direction here!    When I take a look at the changes you've made I can see some really nice improvements. Your navigation bars look great with the use of dropdown menus! It's very clearly outlined where to go and how to navigate through your website. Even this small change has improved the user experience quite a lot. I think the favicon looks great as well! It's clear for the customer to see what type of brand they are buying from.  I do find that your homepage is still a little overwhelming when it comes to content. There are a lot of images, text and buttons on the homepage - which again can make your homepage look too busy. To help with the busyness of your homepage, I would recommend removing the featured blog icons and text from the bottom-end of your homepage. This change will just clean up the look of your site and help with navigation and search for your customers.  From your first post, it sounded like you were looking into adjusting your product images. I understand that this is a work in progress, but I thought I would include some tips to help you when editing your images. My first tip is to make sure that all of your product images are consistent. To do this you want to make sure that your images all follow the same basic guidelines: Formatting: Keep your images the same shape and size. Either square or rectangle will work as long as all of your product images are the same shape.  Resolution: You don't want any blurry images, so make sure that all of your product images are at a high enough resolution so that the images are clear and legible.  Backgrounds: Showcasing your products on a solid coloured background makes a huge difference in appearance. Since most of your product images already have a solid white background, you should edit your other product images to include the same solid white background.  Overall, your website is off to a great start. I hope my suggestions come in handy, but I would like to leave you with some blog resources to help you out with homepage and storefront design. Be sure to take a read through; Homepage Design 101: What to Include on the Front Page of Your Website and Customizing Your Shopify Theme: How to Use Images, Colors, and Fonts.   I'm here to help, so don't hesitate to ask if you have any other questions. ... View more

Hello, Drew!   Karlie here from the Shopify Guru Team! I'm happy to offer you any suggestions, tips or feedback that I have regarding your website here and if you have any questions - just let me know! The first aspect of your website that I notice is your logo. I find your logo to be too small and not legible - since this is one of the first elements that your customers will notice and you'll want them to remember - it's better to make your logo larger and more apparent. I find your favicon to be too small as well. It might be better to choose a favicon icon that is a simpler design than you logo. For example, you could do a simple silhouette of a dog paw, dog face, dog collar etc.,    There are far too many menu items in your navigation bar. This can make your customers or first time visitors feel overwhelmed. It is also harder to search and difficult to navigate your website. Ideally you would have 4 or 5 menu items in your navigation bar, so I would recommend trying to group together and categorize your menu items into dropdown menus. For example, under ‘Shop’ you could put ‘New Arrivals’ and ‘Gift Cards' - as all of those would fall under the same category. This guide will walk you through enabling dropdown menus on your storefront.  I can see where you're headed with the look of your website and it already looks like you're building a strong brand, however, I would suggest taking a second look at the use of fonts. Having multiple fonts can stop your storefront from looking like a professional, trustworthy website. Because of this, we recommend following the design rule of thumb; which is to have not more than 2 fonts used at once. We have a really great blog article, here, which goes into detail about how to use fonts and how they can improve the look of your storefront.  To not only improve the look of your website, but also the navigation and user experience - you may want to look at removing some of the extra content displayed on your homepage. When there is too much text or images on the homepage it can feel too busy and overwhelming to your customers. You want to make it easy on your customer to be able to find the information they’re looking for. I would suggest removing your blog post icons and text from your homepage, you already have a separate link for your blog in your navigation menu so your customers can find and read those blog articles from there.  There are a couple of links that don't load for me on your website. Your ‘Our Story,’ ‘Rescue Information page,' ‘Shipping Information,’ ’Refund Policy,’ and ‘FAQ,’ links in your navigation bars (header and footer) do not link to the correct pages. Instead what I see is a large grey block and if I scroll to the bottom the block it displays information to sign up to your newsletter, like this. You can make sure that all of your menu items are linked correctly by reviewing our navigation help doc, here!   I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   ... View more

Hey, Marcus! Karlie here from the Shopify Guru Team! I've read through your question and I believe that I have some suggestions as to why you may be seeing some discrepancies with Google Analytics and your Shopify Admin.  The reasoning behind why you're seeing multiple tags could be a result of the use of the Google Pay payment gateway. If you're using the Google Pay dynamic checkout with your storefront and you have that enabled, then you might see an extra tag on your storefront pages that contain the Google Pay button. Multiple tags can also be a result of you creating different tags or triggers from within your Google Tag Manager, so you'll want to check into your Tag Manager as well.  As for the issues you're seeing with your tracking - there can be discrepancies with Google Analytics. If you happen to have any additional Javascript added in your Shopify Admin > Online Store> Preferences section then that could be one of the reasons you are experiencing inaccurate data. A good rule of thumb is, if you're not sure what the Javascript is for then you may want to remove that script for a couple of days to see if that effects the data you've been tracking. If you've enabling Google Analytics more than once in your Shopify Admin, then that can actually result in inaccurate data as well. You'll want to go through a couple of our Shopify guides to troubleshoot on your end. Then, if you're still experiencing issues - just get back to me here or feel free to reach out to our support team and we would be happy to help! Be sure to check out our discrepancy guide here; Analytics Discrepancies as well as our Setting up Google Analytics guide - which can help with troubleshooting. I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   ... View more

Hello, Mark! Karlie here from the Shopify Guru Team! I've taken a look at your question and I think I have some different options that you could consider implementing on your storefront.  The first option that I would recommend looking into is an app. There are quite a few apps in the Shopify App Store that you could look into using, but I've done some research to help narrow down your search for you. These apps would allow you to customize your sale bubbles for your products on your store, that way you can change the look of your 'sale' and 'final sale' bubbles. Be sure to check out the apps; Product Labels by Secomapp Product Labels by Freeh Badgify Another option you have is to adjust your theme coding and customize your sale bubbles yourself. This older forum post would be an excellent reference to use for coding advice and suggestions on how to adjust your code. If you're finding that you're having difficulties with coding, then you could always look into hiring a Shopify Expert. Shopify Experts are developers, designers, marketers and photographers that you can hire and contact to help you with different aspects of your storefront.   I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   ... View more

  Hey, there!   Karlie here from the Shopify Guru Team! I see that you had mentioned that you had plenty of traffic with no conversions. Because of this it leads me to believe that there might be an issue going through your store's checkout process. What I would first recommend doing is going through a test order or two to make sure that your checkout is running smoothly and that your customers aren’t experiencing any issues when they try to put through their orders.   There are a few different ways you can test your checkout to make sure it’s working accordingly. You can either use Shopify's Bogus Gateway to simulate a transaction, use a real payment provider to run a test order or if you're using Shopify Payments, then you can test your configuration. This guide can help you run through the steps of testing your checkout.   There are a few different blog articles that I would actually suggest reading through that could help you pin point the reason why you aren’t seeing sales. Be sure to check those resources out below: 4 Checkout Conversion Killers That Drive Your Buyers Away Getting Traffic But No Sales? Here’s What You Need to Do by Oberlo The Beginner's Guide to Conversion Rate Optimization  Product Page Tune-Up: 9 Timeless Ways to Increase Conversions   I would also look into changing up your products for your store. I would suggest looking into a niche. You want to find a market that you can successfully sell in and something that is targeted to a specific audience. Having such a broad product range can be really overwhelming for a customer. There are many different ways to find a product niche, but I’ve found a couple of resources to help you get started. Check out; Niche Products: How to Find Profitable, In-Demand Products to Sell and How to Find a Product to Sell Online.   I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help! ... View more

Hello, there! Karlie here from the Shopify Guru Team! I've taken a look at your post and I've done some research on my end. Although that specific customization isn't available in app form, you might have some luck having a developer look into creating that type of customization. You can always look into hiring a Shopify Expert for a customization like this.    I did find a few different apps and a guide that you could use as a sort of workaround that would provide with a similar functionality. The first app type that I thought of is an app that would allow your customers to filter through your product pages. Since there are quite a few of these apps in the Shopify App Store, I was able to go through and find a few specific apps that I thought would work for you. Be sure to check out the apps; Smart Search & Instant Search, Smart Product Filter & Search, Product Filter & Search and Filter Menu by Power Tools.   If you are more-so wanting to allow your customers to filter through your collection pages instead, then the Filter Collections with Product Tags guide would be a great option for you. This guide would give you some step by step instructions about how to manually enable a function that would allow your customers to see a specific collection or product list.    Another option you have is to use an app that would allow you to customize your individual product pages so that your customers can basically customize the product that they're going to purchase. These types of apps would allow you to add different options to your product pages that your customers could select, or add notes to. Some of the apps I thought could work for you are the Best Custom Product Options app, the Bold Product Options app, the  Infinite Options app  and the Product Options and Customizer app.   I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   ... View more

Hey, there!   Karlie here from the Shopify Guru Team! That's so exciting that you're getting ready to launch your store! I was happy to take a look through your shop to see what suggestions and feedback I could offer you and I can tell you at first glance your store looks fantastic. You're off to a great start here. My first impression was that this store looked professional, drew the right attention and I found myself excited to see more of your homepage.    The first suggestion I have would be to look into your slideshow images and graphics. I found that the images take a few seconds to load. The images show up blurry when you first visit the website and eventually clear up. This could be something that you could speak to your theme developer about to see if it can be fixed. Sometimes toning down the resolution of an image would do the trick as well!   I thought the second half of your homepage was a little incohesive with your brand and the top half of your homepage. To fix this I would recommend taking the same font type or the same hints of colour from the top half of your page down to the bottom of your page to your buttons and footer. The reddish colour that you have showing here would be nice as your primary button colour or contrasting colour in your footer.    Your product pages look very professional and clear. Your product images are consistent with the same solid background and style, but I do think that your product descriptions could use some attention. For example, your product ‘Kitchen accessories bottle opener and containers’ does have some great key points about the product in the product description. But it would be nice to see a little description blurb that would not only be informative for customers, but also to let them know why they need that product and how it can be used. An example for your product description for your ‘‘Kitchen accessories bottle opener and containers’ product could look something like this!   There are a few aspects of your website that I think could use some attention. The aspects that I had noticed right away were your ‘Contact Us’ page, FAQ page and ‘About Us’ page. These pages are important for different reasons. It’s very important that your customers have a way to contact you and inquire - this not only makes the customer feel more secure about buying your product, but it is also a way to build merchant to customer trust. You can easily create a ‘Contact Us’ page by enabling a contact form from your Shopify Admin. This guide will help walk you through each step to adding in your contact form.   Having a FAQ page gives your customer the information they need to make a decision about purchasing your product. Check out this guide to read more about FAQ pages and their importance.    An ‘About Us’ page really tells your customers who you are as a brand, how you came to be and can help the customer relate to you as a merchant. We have a really great blog posts about ‘About Us’ pages and how to get started on writing your page, here.   You can easily create pages to add to your navigation bar from your Shopify Admin by following these few steps: Once logged into your Shopify Admin, click on Online Store and then Pages. You will want to select, ‘Add Page’ which will take you to the page editor. If you're wanting to customize your adjust your pages, you can take a bigger look at the whole process in our handy help guide.   I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   ... View more

Hi, there!   Karlie here from the Shopify Guru Team! This is a great question! The PayPal Express gateway actually  defaults to ask customers to log in with their PayPal accounts first in order to put through their transaction. However, depending on your location you might be able to allow your customers to pay with their credit card even if they don't have their own PayPal account. What you would need to do is contact PayPal Support to see if your PayPal Express gateway can be adjusted to provide your storefront with this type of functionality. You can read all about the PayPal Express Checkout, here!    Now, if you're creating your own ecommerce website to sell products for infants, then that could be considered as you starting your own business or company. You should still be able to use payment gateways like 2Checkout or PayTabs - but if you're having some difficulty using those gateways, then be sure to contact their support team to inquire. You can check out all of the payment gateways available to merchants selling from Saudi Arabia on the Shopify platform here if you're interested to see what gateways are available.    I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   ... View more

Hello, there!   Karlie here from the Shopify Guru Team! I've done some digging into the issue you seem to be having with your confirmation emails. If you're referring to the confirmation email or notification that Shopify would send to your customers, then I would be happy to provide some insight for you so we can sort out the issue.   Basically the process for confirmation emails coming from Shopify happens by the payment gateway telling our system that a confirmation notification can be sent out. This is between a call from the payment gateway and the Shopify platform. So, what I would recommend doing here is contacting your payment gateway's support team, which you can do here, and letting them know of the issue you're having with notifications being sent out. It sounds like there is some disconnect between your payment gateway and Shopify. Because E uplatesc.ro is a third party company, it's best to contact their support team so they can look into why the payment gateway seems to be initiating the call before the customer has put through their checkout information. If you need some more information about how notifications within Shopify work, you can always refer to our notification guide, here! And of course,  I hope this helps, but if you have any further questions - be sure to ask and I'll be here to reply!   Thank you! ... View more

Hello,  Mehrdad !   Karlie here from the Shopify Guru Team! Your website looks very clean and organized, but I can see that there is some change to be made. When creating a store that would sell a popular product type, like electronics, you need to set your brand away from the pack. What I mean by this is with many other retailers selling products like electronics, you need a way to stand out amongst all of the other retailers. Because consumers have many different ways to buy electronics you want to let them know why they should buy from you. What makes your brand or your products special? Is it the price, the quality or even the story that your brand tells? I would recommend reading through our blog post, 20 Practical Tips to Help Small Businesses Punch Above Their Weight for a more in-depth description of how to make your business stand out.   You want to figure out what makes your brand stand out among the rest and why customers should purchase from you. A good start would be to strengthen your brand. I can see that you already have a logo, which looks great - but I had a hard time finding the logo at first glance. If you’re already set on this logo, you could make a few changes to draw customers attention. Some options would be to change the colour to something that contrasts and stands out, to add your logo to multiple pages of your storefront, or even to change the size or location of your logo on your homepage.   Another easy way to build up your brand is to show customer reviews and experiences on your storefront. I can see that you already have some customer reviews on your product pages, so I would actually recommend showcasing some social media profiles or feeds on your homepage. Social media is not only a great way to connect with your customers, but it also helps the customer visualize how they might feel owning or using one of your products. Social media can be a beneficial marketing tool as well. You can read more about marketing on social media in our blog article; How to Create a Social Media Marketing Strategy: A Beginner's Guide. When looking into displaying some form of social media on your homepage, you can always look into an app that would provide your store with a feed, like Social Media Stream or Flow‑Flow Social Feed App.   Your website is very easy to navigate, there is a clear path to whatever aspect I want to look into and it looks like you have the majority of your website set up correctly. However, I do think that your 'About Us' page could use some more personality and information to help your customers relate to your brand. I always recommend reading our blog article, The Untapped Potential of About Us Pages (And How to Write Your Own) as it covers every aspect of your 'About Us' page and why it is so important to have a detail focused 'About Us.'    Next, I would recommend going through some different processes to make sure that your storefront is working properly and that your customers can actually go through your checkout when putting through a transaction. To do this I would suggest following our guide to placing a test order as well as reading through the blog articles, 4 Checkout Conversion Killers That Drive Your Buyers Away and Warning: Are These Four Ecommerce Conversion Killers Hurting Your Sales?   I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   Karlie Shopify Guru support@shopify.com ... View more

Hey, Wade!   Karlie here from the Shopify Guru Team! I've taken a read through your forums post and I have done some research on my end to see what options would be available that could provide your storefront with that specific functionality you're looking for. Although there isn't a feature native to the Shopify Admin that would allow your customers to pin a map, there are some workarounds that I thought I would mention as they do have potential.  Your first option would be to enable order notes on your cart page of your storefront. This would allow you to ask specific questions to your customers when they are about to checkout. Order notes would allow you to collect information and ask questions to your customers from the cart page. I understand this isn't exactly what you're looking for, but I do think that this type of feature could be used to provide you with the information you need. You can actually enable cart notes from your Shopify Admin by following our handy step by step guide, here.    Of course you always have the option to send an email to your customers to ask any information that's needed. You can use this guide to help walk you through how to find your customer information and how to send your customer an email.  Another option for you would be to contact a Shopify Expert or a developer to create a custom feature or app for you that would provide the functionality you're looking for. If you're interested, you can check out our Shopify Experts, here!    I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   Karlie Shopify Guru support@shopify.com ... View more

Hey, there!   Karlie here from the Shopify Guru Team! I've gone ahead and taken a look at your website and I'm happy to offer you any suggestions or feedback that I think could help with the look of your website.   Your storefront is really on the right path here. I love your bright, bold graphics and logo, the organization and navigation of your storefront and the attention to detail. Overall, your store looks like it has a really great concept and original branding. However, there are a few aspects of your storefront that can be altered for a more professional appearance.   The first aspect that really stands out to me is your text. I like that your font is bright and is trying to follow the same theme as your products and brand, but the font type and colour of the font could use some finessing. I would look for a font type that is basic, legible and has clean lines. I think a font like Arial Bold would be a great choice for your website. As for the colour of your text, I would suggest looking into some of the colours that can be seen in the different graphics and images of your website and then select a colour that either matches or contrasts. The pink colour of your ‘LAUNCH PROMOTION’ button could be a contender!   You’re off to a great start when it comes to your product images, but product images need to be consistent - this is important for creating a more professional look to your storefront. Your product images should be more consistent in formatting, colour, and background and you will also want to take a look at image resolution and colour correcting. Using a photo editing program would help you fix these small issues easily. You’ll want to eliminate shadows showing on your solid coloured backgrounds and make sure that the background is a crisp white - this will create more of a professional look for your products and will show your customers that you are invested in showing them the best of your products.   I really enjoyed reading your ‘About Us’ page, but I think you could bring some of the awareness in your 'About Us' blurb to the rest of your website. I find myself wondering more about what your product is and how your website works and I only really find that out at the bottom of the 'About Us' page. Check out this guide which will be an excellent tool to help you get your message out there. Adding this type of information to your 'Something Boxes' product page and your 'Something Products' product page could be beneficial for your customers.    I would also suggest creating a separate page from your ‘About Us’ page on your storefront for the ‘Life Stories’ Facebook community. Not only will   doing that help keep your ‘About Us’ page more on track with your brand, but it will also give this really cool concept it’s own recognition. You could even have the ‘Life Stories’ page show up in your navigation bar close to your ‘About Us’ page.   Your ‘Podcast’ page looks great, but I find the organization of your podcast links to be a little messy. I would just recommend making sure that they are listed in a straight line. You can also use the rich text editor tool of your Shopify Admin to help you make your links look more attractive. You can read all about the rich text editor here, if you're interested.   A great way to build up your brand and strengthen the connection between you and your customers would be to focus on social media. Not only is social media a great way to communicate who you are as a brand, who your target audience is and how your product looks and functions but having a social media profile opens up discussion and gives your customers a deeper look into your brand. You can incorporate social media to your storefront by having a social media feed. There are a few that I would recommend. Be sure to look into the apps;  Social Media Stream, Flow‑Flow Social Feed App  and Instagram Facebook Social Feed. The last aspect I'm going to suggest looking into is a domain name. Having a custom domain name really sets your store apart and helps with strengthening your brand. Not only is a custom domain URL easier for your customers to remember, but it gives off a more professional look to your website. You can actual purchase and connect your custom domain URL right from within your Shopify Admin. This guide will show you step by step how to purchase and connect a custom domain.    I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help!   Karlie Shopify Guru support@shopify.com ... View more

Hey, there! Karlie here from the Shopify Guru Team. I'm happy to offer you some tips and feedback to help you with traffic and building a customer base! I've taken a look at your website and aesthetically, it’s very clean looking, but nothing really stands out to me. I would like to see more of a focus on your personality as a brand and what makes you stand out from other pet product brands.  I would recommend starting by preparing an 'About Us' page. An 'About Us' page not only lets you connect and relate to your customers, but it is also helps build merchant-customer trust. We have a really great blog article that I think could be very helpful when creating your About Us page. Be sure to check that article out, here.   Let’s focus on the look of your website! Including more graphics to your storefront can improve the look of your website and can help contribute to strengthening your brand. The first graphic aspect that I would recommend looking into is your logo. A logo is not only a visual of what your brand stands for, but it is also a way to promote your business whether that be online or in-person. There are actually plenty of free logo generators that you can look into using for your storefront. Check out the 5 Easy to Use Online Logo Makers to Design Your Brand for some great logo generator suggestions. While we’re still focusing on graphics, you can look into your current favicon. I can see that you have a custom icon for your favicon, but it is very hard to make out what that icon is. A favicon is a great way to strengthen your brand and overall feel of your website. If you’re stuck on what type of icon to have as your favicon, plenty of merchants would use their logo or an icon that represents your products, like a paw print. This guide will show you step by step how to add a favicon to your Shopify Admin. Another step to building your brand and strengthening the connection between you and your customers would be to focus on social media. Social media is a great way to communicate who you are as a brand, who your target audience is and how your product looks and functions. Social media profiles open up discussion and give your customers a deeper look into your brand. I can see that you already have social media icons set up in the footer of your page, but I would also suggest adding in a social media feed. A social media feed is a fantastic way to showcase your product and brand on your website and let your customers connect to you. There are quite a few apps in the Shopify App Store that would provide a social media feed on your storefront, but specifically you can look into the apps; Social Media Stream, Flow‑Flow Social Feed App and Instagram Facebook Social Feed.   I hope this helps, but if you have any further questions - be sure to ask and I would be happy to help! Karlie Shopify Guru support@shopify.com ... View more