User Activity
11-20-2020
Hello, @LashaneB11!
Karlie here from the Shopify Support Team! You can actually make the apartment/unit line optional or hidden if you wanted to. I usually keep my own apartment/unit line as optional in my own Shopify checkout, so that customers with...
11-17-2020
Hello, @edward_bailey!
Okay, I see what you mean here. I've reached out to our theme team to inquire about this type of customization and they've let me know that something like this would require more customized coding than our support team can offe...
11-17-2020
Hello, @aimae!
Karlie here! Can you tell me what payment gateway the customer paid with? You can check that out in the order timeline.
Looking forward to hearing back from you!
11-17-2020
Hello, @BonniesOnline @kyliew @Alex202020 @twistedbliss!
Karlie here again! I've reached out to our internal team and the notification you're seeing will show up when a collection is showing available online, but it's not yet linked to one of your na...
11-13-2020
Hey, @edward_bailey!Thanks for getting back to me! Can you tell me what exactly you're looking to achieve? When I view your shop via mobile, I can click on your menu items (like the Jewellery menu item) and the dropdown menu appears. Are you looking ...
11-13-2020
Hello again, @edward_bailey!Karlie here! Okay, I see. No worries! Can you tell me what your shop URL is so I can take a look at how the dropdown is working on mobile and desktop. Can you let me know what the theme is that you're using?
Looking forwa...
11-13-2020
Hello, @edward_bailey!
Karlie here from the Shopify Support Team! It sounds like you're wanting to add nested drop-down menus to your menu items in your navigation bar. You can actually enable this type of menu functionality by adjusting your navigat...
11-11-2020
Hello again, @ousshm!
Karlie here once again! No problem! I'll send you an email to the same email address associated with your Shopify forums account. Be sure to reply back to that email so I can enable the currency feature for you.
I'll be in touc...
11-06-2020
Hello, @ousshm!
Karlie here from the Shopify Support Team! What we can do is take this conversation to email so that I can dig into your account settings for you and enable the feature to change your currency. I can email you from the same email you ...
10-22-2020
Hello again, @RollingCalf!
Karlie here! You got it, it's automated - so everything should run smoothly. Has it been more than a few days since your payouts have been listed as "Paid?" If so, I would recommend double checking with your banking company...
10-22-2020
Hello, @RollingCalf!
Karlie here from the Shopify Support Team! In your banking statement, your payout should be listed under the name "SHOPIFY," "shopify. com," or "Shopify Payments." The word 'Shopify' will be listed in the descriptor. Shopify will...
10-14-2020
Hello, @dherman76!
Karlie here from the Shopify Support Team! If you're looking for a way to add in a gift wrap option for your customers, then you have a few different options to consider.
Your first option would be to use an app specifically made ...
Hello, @ML2391!
Karlie here from the Shopify Support Team! You have a few different options when it comes to offering a gift wrap option to your customers. You can use an app to offer different product options, like gift wrap, that would allow you to...
10-12-2020
Hello, @redjdesigns!
Karlie here from the Shopify Support Team! Good question! There is a report in the Shopify Analytics section of your Shopify Admin that would allow you to see some customer behaviours, like most searched items and sessions by de...
10-06-2020
Hello, @Will52!
Karlie here from the Shopify Support Team! What you can do is check to see if your products have their weights set up correctly. Usually when you see an error message stating that shipping is unavailable it means that the products add...
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| Subject | Views | Posted |
|---|---|---|
| 2057 | 11-17-2020 04:22 PM | |
| 1416 | 10-14-2020 01:04 PM | |
| 1237 | 10-14-2020 12:03 PM | |
| 1312 | 08-27-2020 11:36 AM | |
| 7609 | 07-30-2020 12:03 PM |
