Not sure if this is the case for anyone is this thread but want to share my solution. After contacting Shopify to inquire about the video feature not working they contacted the theme developer and discovered that my site was using an unlicensed theme...

Hi Dallas, I am running into the same issue. If you could also give us the same fix you gave the original individual that would be wonderful.The website is: https://excessthings.com/ Contact Email: shopexcessthings@gmail.comStore Theme: Prestige Vers...