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‎02-15-2024 05:14 AM
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If you need to take a break from selling or you are about to start redesigning the look of your store, pausing your plan could be a great option for you. We will go over this in more detail ...
Keeping track of your Shopify Payments payouts can be a challenge at times, especially if you have a store with a high volume of incoming orders and payouts arriving every day. It is n...
The Black Friday/Cyber Monday (BFCM) rush is the perfect time to showcase your store to a huge audience. Between BFCM 2019 and 2020, there was a 76% increase in shoppers online; and it shows...
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User Activity

Hi, @brodshops!   It may be best for you to contact our support team so we can authenticate you as the store owner and take a closer look at these orders to find a resolution for you.   While we’re not able to provide account-specific support via the...
I'm sorry to hear about this situation, @ken30!   We can only accept documents submitted via the secure link our Account team will send you. When uploading your photo ID via the secure link, it’s important to make sure all of your information is   Cl...
Hey, @Ryan_Griff !   Thanks so much for the screenshot here, that is super helpful. It looks like you have more than one A Record for your domain, you should only have one here. I'll outline the changes you should make below!   surfcollective.com.au ...
Hey, @ken30!   Can I ask if our support team have been in touch with you about the documents you sent us? Just for some more context on why exactly the documents were rejected so we can see if we can resolve this for you!
I can understand that for sure, the checkout and shipping rates should work as it's supposed to so you should not need to create a draft order. That was just a workaround for this specific order, as I can't seem to find any technical issues so far. I...
Thanks for your response, @Arcinspirations!   I've checked out the store (looks great by the way!) and tested the checkout. I'm able to select a shipping rate once I enter a US address:     Was your customer trying to check out with more than one it...
Hey, @Arcinspirations!   I'm sorry to hear that, I'm sure we can get to the bottom of this for you. Can you share a link to your website with me here? I'd like to test the checkout myself to see if I can see the same error.   Also, can I ask how you ...
Hey, @OskalD!   If you no longer have access to your email account, you may still be able to log in if you can remember your password. If you can remember your password and are able to log in, you can change your account owner email by following thes...
Hey, @Jayjr97!   The options for express or overnight shipping would depend on the shipping you would like to offer. The rates do not come with the plans themselves, you can decide what couriers you would like to work with so you can offer their rate...
Hey, @cmboutique!   It looks like you haven't set up any shipping rates for your products yet; have you added rates in the admin section? There is a helpful guide here that will show you how to do that, you can decide what rates to set up.    Have yo...
Hey, @Stefan94!   Happy to take a look at this for you. I can see that your primary domain and your subdomain are set up correctly, they are pointing towards Shopify. The website seems to be loading ok for me:     Can you show me a screenshot of wha...
Oh, I'm sorry to hear that! That is definitely frustrating. Could you follow these steps to access the live chat feature? That should get you through to support. Clearing your cache and making sure your browser is up to date may also help here.   If ...
That is great to hear, I'm glad this is working for you now! How are you finding the platform so far, is there anything else I can help you with? I'd love to lend a hand if I can!
Ah, I see! Could you ask them to log in to their PayPal account and make sure their zip code is in the correct format, and that it matches what they have on file with their bank? Their bank will be able to tell them what format their zip code is in s...
I'm so sorry to hear that! I do know that there is sometimes quite a bit of back and forth our Accounts team needs to do with our banking partners while they are reviewing an account, so there may be a delay there between the teams. Can I ask if our ...
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