May 11, 2021
Pull up a gift card (under Products-->Gift Cards-->then click on one of your orders) and even though you see an edit button next to the customer's email address, it doesn't matter what you chan...
Our shopify site communicates with MarKov inventory management system. Shopify is sending freight charges (aka shipping costs) to MarKov with some kind of a tag or suffix or notation that reads "prep...
Shopify only offers the option to prevent out of stock items from being purchased online. Regardless of inventory (zero, negative, positive, doesn't matter), any item on the POS sales channel can be ...
No content to show
User Activity
Disappointed in your reply, @Erin We know templates from the "legacy" order printer can't be simply copied and pasted into the new order printer...that's why we're asking here.The page you linked to does not fully address the attributes/fields we ref...
05-14-2024
@Dirk imagine that...after you post, we magically have the icons at the top of our "reply" box...before that, we only had the option to attach files and get an error stating that only CSV are allowed whenever we try to upload any type of file. Must b...
05-14-2024
Sorry @Dirk -- your seemingly cut-n-paste reply doesn't show any evidence that you've read what we wrote (including that we've already done on our own all the suggestions you made)...nor does it address Shopify's blatant lies which we've documented b...
SHOPIFY BREAKS PROMISES AND LIES: After we got a bunch of fraudulent orders (Re: fraud: order info to blockhttps://community.shopify.com/c/shopify-discussions/fraud-order-info-to-block/m-p/2569858#M440332), Shopify Support offered us a free session w...
05-14-2024
FOLLOW UP...SHOPIFY BREAKS PROMISES AND LIES: Shopify offered a free session with their "fraud prevention specialists" and promised to waive the fees associated with the refunds of the fraudulent orders -- see screenshot below.When we followed up abo...
05-14-2024
Sorry you're experiencing all that @HCloset and that Shopify's not doing anything to help. Unfortunately, requiring customers to log in before being able to complete a purchase is widely known to increase abandoned carts and decrease sales -- not a r...
05-11-2024
We've received several fraudulent orders using this info -- heads up if anybody would like to add any of this info to their Fraud Control App rules:shipping & billing line 1: street, 10shipping company: tech All IPs are different, all emails differen...
01-30-2024
1. Yes, authentication was already successful and in place prior to shopify "flipping the switch" on Jan 24 instead of Feb 1 like they had told us (see our prior messages about how shopify started sending from store@shopifyemail.com on Jan 24 even t...
update two: this is what's worked for us (so far...anyway)- create DKIM 1024 in google workspace (under apps, workspace, gmail, authenticate email)- in google domains, delete DNS records ***just under the google workspace header (mx, spf x 2, dkim)**...
01-29-2024
- Jan 23: our customers getting confirmation emails from ourname@ourdomain.com - starting Jan 24 (we made zero changes on our end): our customers getting confirmation emails from store@shopifyemail.com - so much for telling us Feb 1 was the deadline ...
01-29-2024
commenting to try to boost this -- about to face the same issueshopify, are you listening at all? support pages and support staff are woefully inadequate (again)...not to mention that you didn't even stick to the Feb 1 deadline you told us but instea...
update: google domains automatically creates a DKIM when you start with google workspace...don't follow the steps google/shopify provides for creating DKIM as there's already one on your DNS if you're using google workspace w/google domains...EXCEPT ...
01-25-2024
@Elias Shopify didn't stick to their Feb 1 deadline and instead started sending our emails from no-reply@shopifyemail.com yesterday, Jan 24. Just another lie Shopify has told us paying customers... Trying to edit SPF (in order to be able to add DMARC...
...and if so, when is Shopify gonna be upfront about this in any of their support pages, rather than leaving users to hunt and peck for it in community discussions?
Trying to edit SPF (in order to be able to add DMARC) and getting bounced between Google and Shopify, neither of which are helpful (or knowledgeable).Shopify didn't stick to their Feb 1 deadline and instead started sending our emails from no-reply@sh...
