Hello EmmanNite,You’ve definitely taken the right first step by looking at the fraud analysis and being suspicious. You could try and contact the customer for a peace of mind and verify that they are real.You could also cancel the order straight away...

Hi Lost Arrows, It's interesting to read that Shopify flagged the order as low risk, and it turned out to be fraudulent. Maybe you can consider adding an extra layer of fraud protection to your store. So when you get an order, you know it’s real. I'd...

Hello RayBan81, You’re definitely right - you’re not the only person struck by fraudsters! I’m sorry to hear that you’re experiencing many chargebacks in your store and we understand that this is time consuming and costly to your business. You mentio...

Hello Export-mall-com, I’m sorry to hear that the rules settings you are creating to prevent fraudulent orders are not working as you had hoped. Setting up risk rules to flag any potential fraudsters is crucial to protecting your business.  If Shopif...