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02-28-2025
Similar issue here. I've checked everything I can think of and cannot find a solution. I've also followed every Shopify guide and steps I could find, but the numbers just do not match. This is a huge issue.
Hi Shopify community! So when building shipping profiles, I select: "edit rate". Then choose "custom." I enter a "custom rate name" and a "customer delivery description." I finish filling out the other information and save the rate.The issue is that ...
As a test, I tried compressing a WEBP version of my product image and using that instead in Shopify. Although the uploaded webp image was compressed to 215 KB, the image shopify creates and loads is still much larger (368 KB). The image name also has...
01-31-2024
Hi Marc,Did you ever find a solution to this? I'm also having this exact same issue. My uploaded jpeg is 250 kb and Shopify is delivering a 378 kb version that it created automatically.
Did you find a solution to this?I'm having a similar issue where the webp images shopify is creating are much larger than the compressed jpegs that I uploaded, causing page load issues.
When using Chrome's DevTools to analyze my page load, I noticed that Shopify is recompressing some JPEGS into much larger file sizes and delivering them in the WEBP format.For example, one product image was compressed and uploaded to Shopify as a 225...
Did you ever find a solution or learn more about this issue? I'm also experiencing this problem with my website.
Thank you so much for taking the time to reply! And congrats on your success with going custom! I've reached out to my theme builder to see if they can address the video issue directly. Below is some additional info. I've been able to pinpoint exactl...
10-19-2023
Still looking for a solution, but here is more information based on further research and testing...Here is the code where the issue resides:<div class="native-video-wrapper">
<div class="video">
{{ video | video_tag: autoplay: autoplay,...
10-19-2023
I'm using the FLOW theme for Shopify. Here is a link to my website. Some of the sections allow for selecting and showing videos that have been uploaded to Shopify Files. I created a compressed version of a banner video and uploaded it. Its file size ...
I'm so happy to see others are frustrated with Shopify's unoptimized and recompressing of video MP4 files.Could you please explain where this code should be placed? I'd really appriciate it!
Hi Katy,I also need help changing my store address and contact information that my customer sees on their payment statements. Please message me so we can get this updated as soon as possible. Clint
