No content to show
User Activity
02-02-2023
No update from me I'm afraid. My ticket is open but the last thing they told me was 'not to worry' despite me explaining it was causing me lots of problems!
02-01-2023
For my store it's specifically all shopify payment refunds (not any paypal) that are going into pending. All PayPal are instant so it's a separate issue I believe.
01-31-2023
Hi ThereYep still happening I'm afraid. I've tried raising with Shopify via support but getting no help - keep being told this is 'normal' and 'not to worry'. Have tried explaining that it's having significant impacts on reconciliation with 3rd party...
01-25-2023
Hi HelenFor the last 4 days all my refunds are showing as pending and I can see that the automated refund email is not being sent to the customers. This is despite shopify payments being in a positive balance. This only appears to be an issue for sho...
10-25-2022
Nothing yet, hoping someone from shopify will have an answer for us soon
10-25-2022
Nothing yet, hoping someone from shopify will have an answer for us soon
10-24-2022
Hi There I've been using the customer type report for a year now and it has always been broken down nicely by new v returning. Mid way through last week this suddenly changed so that I am no longer seeing 'new customers' just N/A. Is this a known err...
Hi ThereThis is super useful! Where did you paste this code to remove the padding? Just at the end of the code listed above?ThanksAlix