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User Activity
01-15-2024
Hello, @mehmetalicankat!
Sorry to hear that you're looking to close the store.
A refund is something that we can look into, but first you will need to take these steps here to fully close your store.
Once this is done, you can reach out to our ...
01-15-2024
Hello, @dropyourproduct!
Could you tell me a little bit more about why you would like to delete the whole account?
Just to clarify for you, once you take these steps here to fully close your store, you will no longer be billed by us or receive an...
01-15-2024
Hello, @Eversight!
Are you getting some sort of error message as it gets declined?
If so, could you confirm for me what that message it?
Sometimes, similar issues can be resolved by local troubleshooting, so I suggest the following steps:
Cl...
01-09-2024
Hello, @zerotow!
Thank you for sharing the ticket number here - I was able to have a look and I can see you have already taken all of the right steps in reaching out and discussing this with our team.
The team is currently working on this for you...
01-09-2024
Hello, @wesellstocks!
Could you tell me more about how it gets deactivated?
Are you getting any messages from us, like an email regarding the store? If you're not sure, please also check in your spam/junk folder, as some of our emails may end up ...
Hi, @Entrikasemi!
At this time, our free trial period lasts for 3 days, after which you pay $1 for the first 3 months before moving to pay for one of our full plans as listed here.
If you are still looking to get a refund, you will first need to ...
12-21-2023
Hello, @Molly18!
Have you gotten any messages from us regarding your payouts or your account recently?
Payouts can sometimes be held if we require some further info/documents from you.
Please doublecheck your emails, as well as your spam/junk f...
12-21-2023
Hello, @colinsaunders1!
Have you received any messages from us regarding your payouts?
Usually the payouts are held if we require some further info/documents from you.
Please doublecheck your emails, as well as your spam/junk folder, in case ou...
12-16-2023
Hello, @Fakhar-Zaman-00!
Sorry to hear that you're having some issues with building your store - could you tell me a little bit more about this?
What sort of issues are you experiencing, and what is the device and browser that you're using to wor...
12-16-2023
Have you since received the payout, or are you still waiting?
12-16-2023
Thanks for the screenshot.
I would recommend you look into this with a Shopify Expert, as they would be best equipped to investigate it for you.
12-06-2023
Hello, @bradynb!
Sorry to hear that this is happening.
Our team is able to investigate the charges for you, if you could reach out via this link here.
The team can check and help you deactivate any active stores, and look into the refund for y...
12-06-2023
Hello, @Baba4u!
Could you tell me where in your store you are seeing this link?
Depending on where it is, there may be different ways to remove it.
12-06-2023
Hello , @trudi!
Could you please clarify where you were seeing this particular message?
If possible, please share a screenshot and I will be happy to look into it for you.
12-06-2023
Hello, @jencdo!
I understand that this is frustrating.
Have you received any emails from us regarding your payouts? Please check your spam/junk folders just in case a message from us landed there.
If not, please reach out to us via this link he...
My Accepted Solutions
Subject | Views | Posted |
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122 | 12-16-2023 06:12 AM | |
104 | 12-06-2023 08:34 AM | |
570 | 09-13-2023 05:30 AM | |
423 | 09-06-2023 06:16 AM | |
595 | 08-29-2023 08:22 AM |