I am still having issues with this, and have not received another Email to move forward.. PLEASE HELP!

I have not received an email for that.. can you please assist with it!

Hello Everyone, I am pretty new to Shopify, and would love some guidance on the payouts.A lot of my order payments are on hold and I cant seem to figure out why, I have read in the help center, but I still can't resolve the issue.I have sent them the...