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I figured out a workaround! When you look at your email open rate hit VIEW SEGMENT at the top right, then it takes you to a new page showing the formula for that segment. change true to FALSE and it will show you who didn't open, save that as a new s...
Same, I switched from Omnisend to save $ but realizing how slow shopify sends emails and missing important features like this is a bummer. PLEASE FIX SHOPIFY!