Hi Olivia,Thanks for all the info.  I had all my settings checked by Zoho admin staff before I posted here.  Everything is done and in the correct format.  The Zoho team were adamant that I use the IP addresses as this is the fastest way.  I have my ...

I've been in contact with Zoho and after checking all my settings (which were correct) they said the one thing that will fix this is getting the Shopify email ip addresses and putting them into the trusted list on Zoho.    I also said that I'd been t...