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Another update, about 2 years late.... SQUARE changed their policies about refunding customer fees as well. So they've fallen from my "most preferred" status. I'm now charging mostly from Quickbooks, I'm sure they keep the processing fee as well......
Important update (although a bit tardy): Paypal won't refund their fees when you refund a customer as well. That is why I stopped using Shopify AND paypal. I use SQUARE which will refund their fees for up to a year!!!
03-21-2023
Hate to tell you, but paypal retains their fees even if a refund is given as well. That is why I don't use paypal. SQUARE is the only service I've found that still refunds transactions fees... for up to a YEAR!!
04-28-2021
Shopify's policy is outrageous and unacceptable. Even Paypal will refund fees.... and if you do a "test purchase" of $1.00, expect it to cost you $0.30....
My products cost $3000, and there is a $100 fee that shopify takes when someone makes a purchase. But if I refund partially, there is no partial refund of this fee (like even paypal will do!) and if I do a FULL refund it will still cost me that $100...