Thank you so much. The #3 workaround was the most feasible solution that didn't require upgrading to Shopify Plus ($2,500 a month) or commissioning a custom app to be built. We ended up going back to the Optis app and creating $0 draft products, whic...

Hello,  We sell sample packs for which customers can select a number of samples of their chosen scents for a set price. However, this has been a nightmare for inventory tracking, and we have been trying to figure out a workaround for years but keep e...

I love how they were very careful not to accept any responsibility whatsoever. They better refund people their overdraft fees as well.

Look what I just received: "Due to a recent issue with the USPS billing process, your store received one or more unexpected shipping label adjustments for First Class Package shipments between July 4 and 5th. This issue is now resolved and is no long...

Absolutely, we need to get the media on this or something. Anyone know a good journalist? 

I think we should all issue chargebacks with our credit card or bank if we don't have a refund or a timeline for a refund in a few days. I can't believe almost 24 hours after I talked to their chat support, ZERO has been accomplished. It just seems l...

We cannot accept this as an explanation. Photo evidence?! Ridiculous! As a bunch of people have stated on this thread, we're OVERSTATING the weight, or the dimensions, and still getting charged $22. It's a bug/outage/issue, it's so beyond obvious, an...

Absolutely agreed. I'll give them a few days to explain and/or refund, then I'll dispute these charges on our business credit card as well. Hopefully that will work. 

Yes, this! Whatever we have to do to protect ourselves. If they don't refund us or at least give us some sort of timeline for when we'll get our money back, we need to do something, and a class action is looking really good right now. There is no bas...

I'm so sorry that happened to you. We really have to make some noise to get them to address this fast. From what I can tell today, I haven't received any new charges, so hopefully this is over (for now), but we can't stop putting pressure on them to ...

This happened to me too! I have 19 of these bogus $22 or $21.67 charges, and over half of them are for packages that I've overstated the weight on. I was refused to be given an immediate refund, which is completely unacceptable since it's obviously s...