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User Activity
01-11-2024
Hi there, @JustinGo.This link should hopefully work and allow you to access the live support you need. If not, please do let me know! Thanks.
01-11-2024
Hi there, @CarlyScholesArt.For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in ...
01-11-2024
Hello, @nhokquang2k222 .For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in ord...
01-09-2024
Hello, @TheGreenWitches.For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in ord...
Hi there, @treeforest.Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. If this is not working for you, please try the following troubleshooting steps:...
01-09-2024
Hi there, @SSChang.Looking over this screenshot, it appears as though this action cannot be completed on the Shopify admin due to not having finished setting up the account with Payoneer:I would advise reaching out to Payoneer support for guidance on...
01-06-2024
Hi there, @elkosoni.A refund in this case should be possible - however I cannot say for 100% certain without access to your account. I do understand this is a lot of money, especially for a student like yourself!In order to request this refund: For t...
01-02-2024
No this is not possible here on the Community forums as it would not be secure to share this information here.For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be rea...
01-02-2024
Hi there, @UswaJiwani.Is it possible there may be another store connected to your email that may not be fully closed? You can double check this by using this tool. With that being said - For this, you will need to reach out to live support, as this i...
12-31-2023
Hi there, @AliZafar1.Can you tell me what exactly you need help with? Perhaps I will be able to help you here.We always have access to support available for our merchants, 24/7. Our live support can be reached here. Please follow the prompts given by...
Hi there, @Nottinghamc9.What problem or error exactly is preventing you from logging in right now? Can you please share a screenshot? For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our...
12-13-2023
Hi there, @edmondshultz.Are you able to share with me a screenshot or screen recording of this error please? In the past when I have seen an error similar to this, the button was "greying out" when the email address/password used for login were being...
12-13-2023
Hi there, @Asifkhan123.I can understand this is a difficult position to be in. My advice in this case would be to reply to this email you got and explain the situation you are in. This means you will be in direct contact with the correct team who hav...
12-12-2023
Hi there, @Panaiyappan.It is best to use a bank account and payment gateway that is supported in the country you are physically located in. Using a UK address in this case to access Shopify Payments could result in the store being flagged for securit...
Hello, @HerbieMedina.Shopify does require the use of a licensed theme only, as per our Terms of services. If an unlicensed theme has been used, then removal and/or freezing of account access would be expected behavior. My advice in this case would be...
My Accepted Solutions
| Subject | Views | Posted |
|---|---|---|
| 1325 | 01-11-2024 08:27 AM | |
| 2068 | 01-09-2024 04:38 AM | |
| 580 | 11-26-2023 07:34 AM | |
| 8157 | 10-24-2023 06:46 AM | |
| 1945 | 10-15-2023 06:11 AM |
