Who are you asking us to contact and how?

I spent a couple of hours trying to build a Zapier  link.  It doesn't work.  It needs an API key from Accountedge, we only online versions would have.

Was your reply helpful?  No.   I can click like to let you know?  But there is no where to tell you it's not helpful?  Was the question answered? No.  It wasn't even, apparently, read or understood.   This is the worst possible response to a question...

Is anyone at Shopify paying attention at all?  Our entire business was instantly crippled when we couldn't sync anymore on August 14th.  We now have two weeks of chaos, running out of products and double selling products and over ordering because we ...

Can you walk through this process?  We have an off-line, downloaded version of Accountedge.  If we download a CSV from Shopify we then manually upload it to Accountedge?  Or there is a way to import it into Accountedge?