No I still haven't got it sorted. They are an absolute nightmare to deal with. I even messaged Instagram about it and they sent an email saying that I can start adding products, followed 2 minutes later by an email saying I can't.

If you go into your Commerce Account and click report a problem on the bottom right of the screen and click other problems. That's how I got in touch. They ask if you'd rather get a reply via email or chat and I chose chat. Then you just wait for one...

Ok so here is an update. Over two weeks ago I was sent an email and I was told that if I hadn't had the chance to appeal within two weeks I was to get in touch and they will review the situation. So today I got in touch and was told that I shouldn't ...

I don't think anyone on here can help you. It's a Facebook issue and they are a nightmare to deal with. I think you've just got to keep on at them. They gave me a few suggestions like engage with my followers, get more followers etc. You can only eng...

Ok so I received another email from Facebook today and they told me to do all the stuff I had already done, so I skimmed past all that. At the bottom of the email they said "If you don't get a new chance to appeal in the next two weeks, please contac...

They are a nightmare to deal with. I was told to get more followers and request a review when I first contacted them in March. So I did that and was rejected again. Then after they had rejected me they told me that I was only entitled to one review b...

Ok so I emailed them again and this is the same cut and paste generic response I expected from them. He clearly didn't read my email as I have been approved for Instagram shopping, I got rejected for Facebook Shopping though.  He also states that he ...

Well you are one of the lucky ones. I have been round and round in circles with them. I kept getting a different person dealing with my issue each time they sent me an email. Most of the questions I had they couldn't or wouldn't answer. I even went t...

Pinterest I got approved straight away. Facebook are weird though. I got an email today saying my shop is now optimized, click on the link "you can't publish your shop", it's like they are mocking me. 

I think if you go onto your commerce account in business manager and on the bottom of the right of the screen you should see a tab that says "report a problem"

You don't need to set up another Facebook account to do that. I can still tag products adding them manually. share products, post links to my site where people can buy products on my page and in other Facebook groups, can sell on Marketplace and put ...

Totally agree, they don't assign the same person to deal with your query and you end up banging your head against a brick wall with them. They didn't answer a single question I asked them.

They asked me to check the monetization stuff as well. I don't think it applies to me as it's mainly to do with having paid content on my page and I'd rather customers pay for the items I make rather than for adverts and other add on costs. Their eli...

I'm having similar issues. They approved me for Instagram shopping, I set up a shop on Instagram, then rejected my commerce account and took my Instagram shop down. I managed to speak to someone on the phone from Facebook. I can't remember how I mana...