They sent my issue higher up since the support team can only do so much. Asof right now there is still no explanation as of why Shopify charged mybank account twice for two different amounts that have the Same transactionnumber. The whole situation s...

Live chat, phone call and currently waiting on an email.

It happened to me on May 31, 2021. I was  charged $29usd and then $32 usd. Both had the Exact same transaction number. Still no answer from Shopify. I already spoke with my bank and this fee was from shopify and is their responsibility.