Just imagine Amazon keeping a fee if you cancel an order or Walmart keeping a fee if you return something. Never gonna happen.... Besides never having the customer return to your Shopify site, if we tried to screw our customers for Shopify's theft, w...

I like how shopify staff say these fees are inline with other major processors, but I have yet to find any that doesn't reverse the fee right along with the cancelled transaction. Shopify is the only one gouging their customers and keeping this fee. ...

I have been using PayPal since 1999. NOT ONE TIME did they EVER charge mefor a cancelled transaction. I also had a retail location since 1980. I amdefinitely not a newbie, please don't insult my intelligence. Just admitthe truth... Shopify uses this ...

Yes, because your chat support told me Stripe collected these fees, Icontacted Stripe directly and their reply was that Shopify fee is keepingthe fee and it is not Stripe. The customer requested that we cancel theorder, it was not me. I cancel an ord...

A customer immediately contacted me to cancel a transaction they said they made in error. I immediately cancelled the 29.98 transaction and issued them a refund. I get a notice that Shopify is still charging me a fee of $1.17 so I contact support. Th...