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Hi, Was there a solution to this issue? I am facing a similar situation.
07-22-2021
Sofia,This is not sufficient. I need to refund a credit card transaction andissue a new gift card to a different customer.Removing the original customer is not a solution for me.
07-19-2021
Has this been resolved? We have the same issue and would like to be able to refund an order to a gift card and issue the gift card to the bride all without notifying the original customer. Any solutions Shopify?