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User Activity
08-26-2024
Hi, @Emilyy!
Thanks for your post. Suggestions that are in purple have not been saved. You can edit or remove the predicted pre-defined product category if you wish, by clicking the suggestion.
You can't type in a custom product category under th...
08-26-2024
Hey, @iCowhideUK!
Thanks for your post. I recommend contacting our live support team so we can investigate this further and see whether the price is coming from our end or a third party app. To get in touch, you can follow these steps:
Head over ...
08-26-2024
Hi, @TKIRK_RUSA!
Thanks for jumping in on the thread. It appears we’ll need to access your account in order to investigate this issue further. While we’re not able to provide account-specific support via social media at this time, we’d be happy to ...
08-21-2024
Hi, @Inthebag!
As Moira mentioned, it was @hassan1203 in their original message that mentioned a free security check, not Shopify. Shopify doesn't have a security check website, but I recommend contacting our live support team through the Help Cent...
08-19-2024
Hi, @RDNaturals!
Thank you for your post. This is not an official Shopify email. To have this email reviewed further, we ask that you share it to our Safety inbox along with the email Header information. Email headers are a part of the email code t...
Hi, @RainbowSushi!
Thanks for your question. You can input your SSN under the EIN field if you will be using your SSN for reporting purposes. If you run into any issues, I recommend contacting our support team through the Help Center. We'd be happy...
08-16-2024
Hi, @cottton!
Thanks for jumping in here. I recommend setting your password in the Manage account section of your admin:
You can also remove the Google SSO if you choose. Once completed you'll be able to remove the user and enter your password...
Thanks for getting back to me @djan!
I don't have further context on why this option isn't available, but I have gone ahead and submitted your feedback to our developers. If a change is made, an update will be posted to the Shopify Changelog.
Pl...
Hey, @djan!
Thanks for your question. While you are able to add a video to your store, as you mentioned you can only link a YouTube or Vimeo video and it does not autoplay. For what you're looking to accomplish, I recommend a custom solution. If yo...
08-14-2024
Hi, @taylorb5454!
Thanks for your post. I found this information from Printify's help center that might be helpful:
Printify cannot pull funds directly from your sales channel, so when an order comes in to Printify from your sales platform, Printif...
Hi, @yoyo1!
Thank you for your post. It sounds like your ticket was escalated to our Shopify Payments team. This means you'll receive a response via email once they've investigated the issue. I understand that it is frustrating to wait for a resolu...
08-12-2024
Hey, @Nhlaka!
Thanks for the heads up. You can find the shipping guide linked here! Once you take a look and adjust your shipping settings, let us know if the taxes are still being charged incorrectly.
Cheers!
Hey there, @NavaComShop!
I recommend contacting our live support team so we can assist you with this further. To do so, follow these steps:
Head over to the Help Center.Enter the details of your question into the chat assistant.Wait for the chat ...
08-04-2024
Hi, @mufibella!
Thank you for your post. Can you tell me more about what you're looking to accomplish with your subdomains? You don't need to use subdomains to create new pages on your store, but rather they would be used to separate distinct conte...
Hi, @mrpluckyguy!
Thanks for your post. You can export your transactions to view the credit card fees associated with your Shopify Payments payouts. The CSV file should have all the information you're looking for!
Let me know if you have any othe...
My Accepted Solutions
| Subject | Views | Posted |
|---|---|---|
| 1386 | 08-19-2024 04:08 PM | |
| 4003 | 08-14-2024 12:06 PM | |
| 536 | 07-25-2024 02:26 PM | |
| 1099 | 07-23-2024 01:11 PM | |
| 464 | 07-23-2024 10:53 AM |
