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Just stumbled upon this today as well.. I think it's somekind of bug. In the footer section you have a blank area. Just enter any text in there and hit save. I've just added my shop's name...
So.. I guess that after more than a year this issue wasnțt fixed yet? The prices on facebook catalog are still the compare at prices from shopify
So.. basically our clients would see a two-language chat My shop language is set Romanian.  
The problem is that Shopify inbox/chat has some predefined messages like: ” - Can I get an update on my order status?- To see your order status, please provide your order details.””Before we get startedPlease provide your information.””Message us” ”E...
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