It's on the new shopify inbox "chat with us" widget. I don't want people to be able to select "can I get an update on my order status". But it is set up automatically in the shopify inbox app and does not allow me to change or remove it.  

Yes please I need further assistance. I downloaded the theme file but do not know what to do from there. Any way you can help would be so greatly appreciated. 

How can I remove the "can I get an update on my order status?" auto message? I do not want this to be an option for people to select or ask with auto messages. Please advise