500 error while integrating with Amazon EventBridge

Shopify Expert
13 0 1

Dear Community,

I have a question regarding the error I am getting from Shopify webhooks.

I have integrated Shopify Amazon EventBridge to handle webhooks, but sometimes it is responded with 500 internal servers. I have attached a picture for more details.

How to solve this? Anyone who knows this, please suggest to me the possible solution.



500 response detail500 response detail

Reply 1 (1)

Shopify Staff (Retired)
61 7 13


You shouldn't be seeing very many of these. Of course it's always possible that AWS is having a brief issue whereby we cannot reach the destination host, but it should be rare. In those cases, your webhook will go through our retry mechanism and eventually be delivered so these won't be lost. Looking at your response here I see that it attempted to take a full 5s to get a response from AWS (EventBridge) but will then timeout beyond that.

If you are continuously seeing this for your specific destination please DM your event source and we can try and loop AWS in for them to investigate.



To learn more visit the Shopify Help Center or the Community Blog.