app/uninstalled webhook is not fired

4 0 2

I contacted the Partner support but they referred me to this forum. 

I verified that the development store has the app/uninstalled webhook installed via endpoint '/admin/api/2020-07/webhooks.json'. However, when the app is uninstalled, the app/uninstalled webhook is not fired at all. Our server doesn't receive any information. There is no log in the Partner dashboard that we can check if the webhook is actually fired or not. 

Replies 5 (5)

Shopify Staff
836 100 222

Hey @ldo,

Can you provide the name of your app, and also the shop_id (or DM me the shop name) where the webhook didn't fire. I'll check our logs for more information on the webhook.

JB | Solutions Engineer @ Shopify 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit or the Shopify Web Design and Development Blog

4 0 2

_JB, I sent you a private message. Thanks.

4 0 2

@_JB Is there any update on this one?

13 1 1

We are experiencing the same issue. Could this be because it is in a development environment (ngrok setup)? Or do we need to request a specific permission to listen to the app/uninstalled webhook?

Shopify Partner
8 0 2

Hi @_JB ,

Any update on this? I am also experiencing the same problem. I can send you the details of the app.