Best practice for app / theme / webhook logging

[mcroker]

What's the recommended way to create logs from either a theme or an app.

I have a number of calls to an external service in the theme, and I would want to know if the call fails.  Assuming the call gets to the external service, I can track most log events there -  but how do I know if the call fails to reach the external service (e.g. client side code issues, authentication issue, ...).

Similarly I am using webhooks to trigger calls to an external service.  How do I know/track webhook call failures?

[SBD_]

Hey @mcroker,

Can you please elaborate on your theme setup? How are you calling the external service?

Regarding webhook failures, there are no logs as such, but you'll get an email if a webhook continues to fail. From the docs:

Shopify has implemented a five second timeout period and a retry period for subscriptions. Shopify waits five seconds for a response to each request to a webhook. If there is no response, or an error is returned, then Shopify retries the connection 19 times over the next 48 hours. A webhook is deleted if there are 19 consecutive failures.

If the webhook subscription was created through the API, then notifications about pending deletions are sent to the support email associated with the app. If the webhook was created using Shopify admin, then notifications are sent to the store owner's email address.

To avoid timeouts and errors, consider deferring app processing until after the webhook response has been successfully sent.