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Cannot install Pixel nor register Webhooks for shop.

Cannot install Pixel nor register Webhooks for shop.

rockwellll
Shopify Partner
2 0 0

Hello, hope you're doing well. 

We've recently been approved by the Shopify App Store, and when a shop installs our software, we have a Pixel that we install, in addition we also register some webhooks using Shopify-api-ruby. Until yesterday everything was working fine, probably because the shops we were using were developing shops, everything would work successfully. 

 

Yesterday a new merchant installed the app, and when we try to register webhooks or create the pixel for that app, we get the following errors,

 

```

"errors":"Not Found","error_reference":"If you report this error, please include this id: 0fb2ca4b-4657-4c50-a9a9-e5458389faba-1725513923."} (ShopifyAPI::Errors::HttpResponseError)

```

 

We can make Rest API calls without issues, but the admin Graphql endpoints (which used to register the webhook and create the Pixel) are erroring. 

I have checked the shop's token and it's indeed valid and not expired. 

 

Would appreciate any guide on how to proceed. Thanks.

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