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checkout_completed web pixel event not firing on Thank You page if user checked out with Shop Pay

checkout_completed web pixel event not firing on Thank You page if user checked out with Shop Pay

vnierenberg
Shopify Partner
4 0 0
‎07-10-2024 12:33 PM

Subscribing to all customer events via the web pixel, we are not seeing the checkout_completed pixel event fire on the Thank You page after a user has visited Shop Pay to complete checkout. This is blocking us from tracking conversions for these sessions.
Thank you in advance for the assistance.

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thebigcagency
Shopify Partner
16 0 6
‎07-12-2024 07:40 AM

Is this limited to Shop Pay only or other payment means (paypal, credit card) as well?

Did you fully migrate to checkout extensibility yet?

Web: https://thebigc-agency.de | LinkedIn: https://www.linkedin.com/in/christophkleine/
Please mark as solution if my comment was able to help with your problem.
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