Checkout started event not fired

jeff0723
Shopify Partner
36 1 5

Hello,

 

I am an app builder, I have noticed some weird issue lately with the Shopify webpixel and custom event.

 

On some of the store, the checkout_started event won't fire at all. It's the same for both web pixel extensions and custom event in the store.

 

Does anyone know what will be the potential cause of the issue?

 

Best,

Jeffrey

 

Indie developer.
Seeking to solve merchants' problems.
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