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Checkout started event not fired

Checkout started event not fired

jeff0723
Shopify Partner
36 1 7

Hello,

 

I am an app builder, I have noticed some weird issue lately with the Shopify webpixel and custom event.

 

On some of the store, the checkout_started event won't fire at all. It's the same for both web pixel extensions and custom event in the store.

 

Does anyone know what will be the potential cause of the issue?

 

Best,

Jeffrey

 

Indie developer.
Seeking to solve merchants' problems.
Replies 3 (3)

lynth
Shopify Partner
156 6 17

Same issue here. It looks like it doesn't work with a one-page checkout. Could you share your implementation here?

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Haroon_Ahmed
Shopify Partner
3 0 0

Facing same issue. this is my Pixel code.


console.log("bing sales tracking.")
analytics.subscribe("checkout_started", event => {
console.log("inside event bing sales")
// window.uetq = window.uetq || [];
// window.uetq.push('event', '', {
// 'revenue_value': event.data.checkout.totalPrice.amount,
// 'currency': event.data.checkout.totalPrice.currencyCode
// });

});

 

the pixel is saved and connected. on my testing dev store both console logs show. but on our production store when I use same code, only outer console log show while the inner one doesn't show.

also if we click on test in pixel settings and open checkout page then on dev store checkout_started event shows but on production store it doesn't show.

DanXIT
Shopify Partner
3 0 0

I got the same issue. Is it fix or work around available? It seems many issues when customer click shopify pay besides app/web pixel , for example,  when user click shopify pay, the webhook contain no customer information even they are log in