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checkouts/delete webhook

Graham_Thomas
Shopify Partner
24 0 1

Hey all,

I'm building an app that's using the Checkout Webhook. https://help.shopify.com/api/reference/webhook

Capturing the create and update Checkout events hasn't been an issue, but I'm now trying to capture the delete event, and have been unable to trigger it from a store.

What are the conditions/user actions that cause the Checkout delete event to be triggered?

Thanks for any help,

Graham

Secondlayer - Ask your shoppers questions in real-time right from the page they're on. Talking to your shoppers will let you know exactly why they've abandoned a cart, or browsed but not bought.
Replies 5 (5)

Jordan
Shopify Staff
300 3 82

Hey Graham,

Good question. At this moment, merchants don't have the ability to delete a checkout, but we're looking to open up that functionality in the not-so-distant future. As an app developer, it's a good thing to keep in mind, but to answer your question, there is no existing user action that would trigger a checkout/delete webhook.

If you have any questions or need further clarification, don't hesitate to let me know.


Jordan L
Developer Experience
Shopify

Jordan | Developer Support @ Shopify 
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Jamie_D_
Shopify Staff (Retired)
533 1 92

As an addition to Jordan's note, Shopify might occassionally delete checkouts that are older than one year old.

To learn more visit the Shopify Help Center or the Community Blog.

Graham_Thomas
Shopify Partner
24 0 1

Great, thanks for the clear and definitive answer Jordan!

Secondlayer - Ask your shoppers questions in real-time right from the page they're on. Talking to your shoppers will let you know exactly why they've abandoned a cart, or browsed but not bought.

Graham_Thomas
Shopify Partner
24 0 1

@Jamie D, right, right.. that's what I was kind of thinking. Thanks for your help!

Secondlayer - Ask your shoppers questions in real-time right from the page they're on. Talking to your shoppers will let you know exactly why they've abandoned a cart, or browsed but not bought.

Mariam_Zaheer
Shopify Partner
17 0 1

So does this mean that eventhough the API exposess such a functionality in a real scenario it doesn't exist? 

If so why is there such a webhook if it cannot actually be used?

Thanks in advance