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checkouts/update event not firing

Chirag7
Shopify Partner
9 0 1

We have a shopify customer who are not using Shopify's default shipping form page but seems like they are using a third-party vendor for shipping and payments. After filling the shipping address, the checkout/update webhook is not firing. What could be the reason for the event not firing? Additionally, the checkout/create event is returning cart_token as null in the event payload. Can you please investigate these issues?

Replies 4 (4)

Liam
Shopify Staff
2677 288 731

Hi Chirag7,

 

Can you link the store so I can see the shipping page?

Liam | Developer Advocate @ Shopify 
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Chirag7
Shopify Partner
9 0 1

Hi Liam,

Thank you for responding here is the shop link

https://shop.nirvasa.com/

Chirag7
Shopify Partner
9 0 1

Hi Liam,

any update on this ?

Chirag7
Shopify Partner
9 0 1

Hi @Liam ,

can you please provide update on this