Error while registering GDPR Webhooks

[Tec1]

I am facing issue while registering GDPR Webhook i.e.
1. customers/data_request: 

This is the request I am hitting from Postman 

{

"webhook" : {

"topic" : "customers/data_request",

"address": "https://abc.com/shopify/webhook/customers/data-request",

"format": "json"

}

}


And I got this Error:

Invalid topic specified: customers/data_request. Does it exist?


Thanks!

[JamesG]

Hey @Tec1 

Public apps are automatically registered for mandatory webhooks, and you can manage their endpoints directly from your partner dashboard.

Hope that helps.

[Tec1]

Thanks for the reply JamesG,

I have set the Endpoints in the Shopify dashboard and when I was testing customers/data_request webhook by Shopify seller account by requesting customer data but I am not getting payload in webhook. I think the webhook is not triggering.
 

[JamesG · Accepted solution]

Hi @Tec1 

I set up a draft app on one of my test stores and requesting customer data from the admin successfully triggered the customers/data_request webhook at the endpoint I had in my partner dashboard.

We are not able to provide authenticated support over the forums, but if your app has the necessary customer or order scopes and you are not being sent those webhooks please reach out to our support team from your partner dashboard so someone can take a closer look.

• Please also make sure to include the details of which app isn't receiving the webhook(s)/ the endpoint you had configured, as well as which store/ customer you were expecting them from.

Cheers!

[Tec1]

Thanks @JamesG ,

Endpoint was wrong at my end. Its working now.

Thanks!