Hello Shopify Community,
We recently received an email from Shopify regarding an issue with webhooks, but upon checking the Shopify Partners admin in the Webhooks dashboard, we couldn't find any error or report of deleted webhooks.
We're seeking clarification on the following:
Any insights or assistance you can provide would be greatly appreciated. Thank you for your help.
This does sound unusual that there's no errors or deleted webhooks appearing on the partner dash. I've checked with our events team to see if we can get any other info on this.
I wanted to bring to your attention an ongoing issue regarding the fulfillment request. We've been consistently receiving emails reporting a problem with it.
Upon investigating the server log, we've observed an anomaly: right after the orders_paid webhook is received, we also encounter the fulfillment_request_submitted event. This strikes us as odd, considering we believe the fulfillment request to be a manual process. There's a possibility it could be a bug.
Additionally, we've noticed discrepancies in the dashboard data. While the dashboard indicates X amount of deliveries with 0% failed deliveries, the webhook detail suggests otherwise, showing no deliveries at all.
Any assistance or insights you can provide on resolving these discrepancies would be greatly appreciated.