How to trigger GDPR customer/redact webhook

[john109]

Hi,

Do anyone know how to trigger the customer/redact webhook?

I installed a test app, set the webhooks endpoint, and use "REMOVE PERSONAL DATA" function on Shopify Admin. But I receive nothing from Shopify after ten days.

Thanks,
John

[sanazt]

have you found a solution yet?

[Josh]

Hey John, 

At the moment, customers/redact webhooks are not firing. Once they are up and running though, I believe that we're going to be backfilling requests so anything that was missed will be sent your way then. As it stands though, there's no way to trigger this webhook manually. 

[techlead]

Hi Josh Wheeler,

I have installed my test app on my test store and used the "REMOVE PERSONAL DATA" function on Shopify admin for a test customer. I also set the webhook in app setup page. 

Ten days later, I did not receive the webhook . I can still see the personal data on Shopify Admin page. Is this an expected behavior of "REMOVE PERSONAL DATA"? and How much time will it take before Shopify send the customer/redact webhook?
 
I received the

customers/data_request

 webhook ,It means my config is correct.

Thanks,

[Josh]

Hey there, apologies for the late reply. 

Based on my current experience with customers/redact, we wait for 10 days before we begin the redaction process. But on top of that, we also won't do that unless the associated customer hasn't placed an order within the past 6 months. At that point, we should be sending the redaction webhook. 

[nayab_dckap]

Hey Josh!
Any updates as for today, if it is possible to test `customer/redact`?
Also, when Shopify sends a request to `customers/redact` what is the format of the parameter that is being sent?