Issues with Shopify Webhook Retry

Issues with Shopify Webhook Retry

kahmra
Tourist
9 0 1

Hi everyone,

I'm encountering an issue with webhook retries in my Shopify store. My server currently handles webhook requests and responds with a 500 status code if the webhook is busy, and with a 200 status code if it can process the request. Additionally, I have tried responding with a 429 status code (Too Many Requests) instead of 500. However, I've noticed that Shopify is not retrying the webhook delivery when it receives these responses.

Here is a summary of my implementation:

  • 500 Response (Internal Server Error): When the webhook is in use, my server responds with a 500 status code.
  • 429 Response (Too Many Requests): I have also tried responding with a 429 status code when the webhook is in use.
  • 200 Response (OK): When the webhook is available, my server responds with a 200 status code and processes the request.

Despite this, Shopify does not seem to retry the webhook delivery after receiving a 500 or 429 response. Has anyone faced a similar issue or have any idea what might be happening? Any help would be greatly appreciated.

Thank you in advance for your assistance.

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