Topics covering webhook creation & management, event handling, Pub/Sub, and Eventbridge, in Shopify apps.
Hi there,
I have added a notification webhook to integrate with other software on order creation. This works for a short time period, then I check back to Shopify, and the webhook has been removed. I've tested and demonstrated this atleast 5 times, and I don't know why this keeps being removed.
I should add, I've tried going through Shopify support who keep insisting I post here, although - it's quite clearly a shopify bug. I'm making it known in a public forum that i'm totally unimpressed in the support provided by Shopify.
It's hard to say exactly what's going on with your experience without knowing more information however in general, webhook subscriptions will be removed in these cases
Do you think any of these cases apply to what you're seeing?
Mike
To learn more visit the Shopify Help Center or the Community Blog.
Hi
Our app gets these type of notifications ( Your webhook has been removed ).
Our app works perfect but… does Shopify ‘punish’ this with lower rankings in the App Store?
thanks!
I have the same problem, @mikedasilva I think you getting it wrong.
I registred an "order update" webhook via the settings/notifications. The webhook triggers for a few days hundreds of orders and then without any reason the registered webhook is removed from the store.
Also I have a "order create" webhook registered that is not removed and works fine for ever.
How can I find out the reason why a registered webhook is deleted?
regards Kai
Same problem here: orders/updated gets deleted after about a week without any reason and without any email notice.
orders/create und orders/fulfilled are not being deleted (fortunately!)
Webhook is created via settings > notifications
Worked for about 2 years without any problems but this behaviour startet at the beginning of june for us.
Shopify support noticed that I responded with 404 on some webhooks that tried to update an order that did not exist on my backend. For anything that is not a 200 response, Shopify retries 19 times and deletes the webhook after 48 hours.
Yes, I read about that.
But my script, that receives the data always returns a 200 response (except there's en empty request body...but will also return a 200 response from now on in that case).