Null fields on customers/redact

Shopify Partner
10 0 0

The payloads for customers/redact requests have stared coming in with null values for email and phone fields. 

Has something changed?

Thank you

Replies 2 (2)

Shopify Staff
2731 302 777

Hi Hpsmatheus


This could be related to the changes around Protected customer data  - have you updated your API version, or are making calls to get data your app may not have access to?


Hope this helps,

Liam | Developer Advocate @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit or the Shopify Web Design and Development Blog

Shopify Partner
10 0 0

Hi @Liam I recently updated to the 2022-10 version, but in that process I requested access to protected customer data an it is approved. In theory I have acces to both customer email and phone, I'm still getting those null values tho. I've also seen other partners facing same issue, could it be smth on Shopify's end?