POST webhook returns 200 but empty array

Shopify Partner
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Dear community,


we are trying to register a webhook from a custom app.

This worked a few times in the past, but for a new customer, it is not.

We are POSTing to /admin/api/2023-10/webhooks.json with the payload

  "webhook": {
    "topic": "orders/create",
    "address": "https://***/webhook/orders-create",
    "format": "json"

The API return status code 200 but an empty array of webhooks:

	"webhooks": []

When trying to GET the /admin/api/2023-10/webhooks.json endpoint, the same result is returned, so the webhook is not created.


How can I find the reason for the webhook not beeing created?


Kind regards


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