product create webhooks not sending published_at value

[akshuklait]

Hello Everyone, 

if we are creating any new product published on Online store, getting "published_at": null, value,
Here is the latest example

{
  "id": 4540030025809,
  "title": "published product creation",
  "body_html": "test",  
  "created_at": "2020-03-30T12:17:05+05:30",
  "handle": "published-product-creation",
  "updated_at": "2020-03-30T12:17:05+05:30",
  "published_at": null,
  "template_suffix": "",
  "published_scope": "web",
  "admin_graphql_api_id": "gid://shopify/Product/4540030025809",
}

A few days back it was sending value as

"published_at": "2020-03-30T12:16:05+05:30",

Just after product creation, when checking json data #product-id.json,  it's showing proper response as it needs to be 

    "id": 4540036612177,
    "title": "test",
    "body_html": "",
    "vendor": "Dev Store",
    "product_type": "Canned cat food",
    "created_at": "2020-03-30T12:46:07+05:30",
    "handle": "test-10",
    "updated_at": "2020-03-30T12:16:09+05:30",
    "published_at": "2020-03-30T12:16:03+05:30",
    "template_suffix": "",
    "published_scope": "web",
    "tags": "",

Any help would be highly appreciated.

Thanks in advance

[neha4here]

Hi,

I am facing the same problem. When getting the product's status from Shopify, not getting the value for published_at key.  It seems a problem in the Shopify webhook.

Please help.

[hassain · Accepted solution]

Hi @akshuklait and @neha4here ,

The reason why "published_at" is null in the payload of the "product/create" webhook notification is simply because that product has not been published yet.

You can easily confirm this yourself if you subscribe to both the "product/create" and "product/update" webhook topics. When you create a new product, you will get a new webhook notification for the product creation event where the "published_at" field will be null. Then, about 5 seconds later, you will get a new notification for a product update event where the same product that was newly created now has a non-null "published_at" value. The "published_at" value will typically be set to a value that is less than the created_at value, to ensure the product will be published as soon as possible.