Product feed sync is broken

Shopify Partner
16 0 2

TL;DR: The new feature, which was introduced in `2023-07`, is broken, not stable, and not practical.


I have started experimenting with this Product Feed sync:


I have tested it under GCP PubSub and HTTP webhooks to confirm no delivery issues (also a 100% delivery rate on the app dashboard).


The results were pretty inconsistent:

1. Sometimes, not all the products come back

2. Sometimes, there are multiple same payload webhooks with different webhook IDs; one comes from with a wrong HMAC, and one comes from with a proper one.

3. The docs link is broken, lead to 404:

then click on ErsProvidedPayload.

4. Important fields like 'tags' do not exist in the product incremental update


Replies 3 (3)

Shopify Staff
2731 298 769

Hi Idango,


Thanks for flagging these issues, I've let the Marketplaces product team know and I'll report back here with an update asap.


Liam | Developer Advocate @ Shopify 
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Shopify Partner
16 0 2

Thank you Liam,  I can provide the developers any information they need to investigate this issue, feel free to email me, it'll help us alot.

Shopify Partner
16 0 2

Another issues:

- Whenever a Variant got deleted, the product update doesn't contain the variant option remove/update

- Whenever a Product is Unarchived, a corresponding webhook not arrive.