Shopify Product/Update Webhook Not Firing for Existing Store library Image Selection or Deselection

Shopify Partner
8 0 3


Hello everyone,

I'm encountering an issue with the Shopify product/update webhook. When a user selects or deselects an existing image from their store library for a product, the product/update webhook does not fire. This behavior is causing problems for our application, as we rely on the webhook to trigger updates in our system when product images are changed.

The only way I can get the product/update webhook to fire is if I upload a brand new image or delete the image from the product.

I believe the webhook should fire once the user clicks the done button if:

  • Deselects a certain image that is currently associated with the product (which is technically the same as deleting the image from the product).
  • Selects a new image that is not currently associated with the product (which is technically the same as adding a new image).

Has anyone else experienced this issue? Is there a known workaround or fix for this behavior? Any insights or advice would be greatly appreciated.

Thank you!





Replies 2 (2)

Shopify Partner
1 0 0

We are having the same issue in our app.
Deleting/Updating (as per the above description) an image of a product does not trigger the products/update webhooks. 

Shopify Partner
1 0 1

I'm also encountering this issue. This has led to data inconsistency in our system.